Transitions Healthcare Shook Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 8.0)
Bottom 25% in PA · Meets national RN staffing standard · Above average staffing · Worst in TRANSITIONS HEALTHCARE chain · $205,694 in fines
What this means for your family
This facility has a strong reputation for physical therapy and rehab outcomes, making it a potential option for short-term recovery. However, you must be aware of significant concerns regarding understaffing and responsiveness; I strongly recommend visiting during off-hours and speaking directly with current families to gauge if the current level of care meets your loved one's needs.
Google Reviews
Google Reviews
28 reviews on Google“Transitions Healthcare Shook Home receives polarized feedback, with some families praising the rehab therapy team and individual staff members for their kindness. However, significant concerns exist regarding chronic understaffing, which leads to issues with hygiene, responsiveness to call bells, and poor communication from administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation
- Individualized care from specific nursing staff
- Clean and modern facility environment
- Proactive communication with some families
Concerns
- Chronic understaffing leading to poor patient care (mentioned by 4 reviewers)
- Unresponsive call bells and slow staff response times (mentioned by 2 reviewers)
- Poor communication and lack of follow-up from administration/case workers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab programs; how do you tailor those sessions to meet a resident's specific recovery goals?
- 2With the high staffing rating you have, how do you ensure that nurses are able to respond quickly to call bells during the busier night shifts?
- 3How does the administration keep families updated on changes in a resident's condition or care plan to ensure we are always in the loop?
- 4What is your process for managing medical emergencies or sudden changes in health after regular business hours?
- 5What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?
- 6How do you maintain the cleanliness and modern feel of the facility while managing the daily needs of all 65 residents?
Personalized based on this facility's data
Key Review Excerpts
“My Friend has been here 2 weeks now for inpatient rehab after a leg amputation... the nurses and caregivers have been wonderful, Rayna in particular has really taken the time to make sure he has been comfortable and made to feel at home.”
“My loved one needed rehab and is getting stronger everyday. Thank you PT staff!”
“Care at the shook home is terrible.. My grandfather is here and not getting the care he needs. They dont clean the patients when they need it and family has to go in and do it!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility, with issues in medication management, treatment and care, and resident rights appearing repeatedly across multiple surveys from 2023-2025. The facility shows a pattern of recurring deficiencies in the same areas (pressure ulcer care, treatment planning, and medication oversight) that persist despite corrections, suggesting ongoing quality concerns that warrant careful evaluation.
Mar 5, 2026Routine8
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 22, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 3, 2025Routine15
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Mar 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 20, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 30, 2024Routine11
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Federal Penalties
Fine
May 30, 2024
$205,694
Ownership & Operations
Who Operates This Facility
Transitions Healthcare Shook Home
for profit
Chain Affiliation
Transitions Healthcare
6 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Feldman, Marc
Owner
Maurano, Matthew
Owner
Williams, Kevin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit transitionshealthcarellc.com
Medicare data downloads
Original nursing home datasets
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