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Nursing HomeMedicaid Investigative

Transitions Healthcare Shook Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

55 South Second Street, Chambersburg, PA 1720165 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 28 Google reviews

5
4
3
2
1
Transitions Healthcare Shook Home Nursing Home in Chambersburg, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (14 vs median 8.0)

Bottom 25% in PA · Meets national RN staffing standard · Above average staffing · Worst in TRANSITIONS HEALTHCARE chain · $205,694 in fines

Source: Medicare data

What this means for your family

This facility has a strong reputation for physical therapy and rehab outcomes, making it a potential option for short-term recovery. However, you must be aware of significant concerns regarding understaffing and responsiveness; I strongly recommend visiting during off-hours and speaking directly with current families to gauge if the current level of care meets your loved one's needs.

Google Reviews

Google Reviews

28 reviews on Google
Transitions Healthcare Shook Home receives polarized feedback, with some families praising the rehab therapy team and individual staff members for their kindness. However, significant concerns exist regarding chronic understaffing, which leads to issues with hygiene, responsiveness to call bells, and poor communication from administrative staff.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean6.0Activities6.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Effective physical therapy and rehabilitation
  • Individualized care from specific nursing staff
  • Clean and modern facility environment
  • Proactive communication with some families

Concerns

  • Chronic understaffing leading to poor patient care (mentioned by 4 reviewers)
  • Unresponsive call bells and slow staff response times (mentioned by 2 reviewers)
  • Poor communication and lack of follow-up from administration/case workers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.32017(16)4.02018(14)3.82019(10)5.02020(4)1.02024(2)1.62025(7)3.32026(6)

Distribution · 59 analyzed

5
26
4
12
3
5
2
6
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about your physical therapy and rehab programs; how do you tailor those sessions to meet a resident's specific recovery goals?
  • 2With the high staffing rating you have, how do you ensure that nurses are able to respond quickly to call bells during the busier night shifts?
  • 3How does the administration keep families updated on changes in a resident's condition or care plan to ensure we are always in the loop?
  • 4What is your process for managing medical emergencies or sudden changes in health after regular business hours?
  • 5What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?
  • 6How do you maintain the cleanliness and modern feel of the facility while managing the daily needs of all 65 residents?

Personalized based on this facility's data


Key Review Excerpts

My Friend has been here 2 weeks now for inpatient rehab after a leg amputation... the nurses and caregivers have been wonderful, Rayna in particular has really taken the time to make sure he has been comfortable and made to feel at home.

Friend of rehab patient · 2019★★★★★

My loved one needed rehab and is getting stronger everyday. Thank you PT staff!

Family of rehab patient · 2026★★★★★

Care at the shook home is terrible.. My grandfather is here and not getting the care he needs. They dont clean the patients when they need it and family has to go in and do it!

Grandchild of resident · 2026☆☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
14.4%
PA
17.5%
Franklin
14.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.4%
Worse than Avg
Here
29.4%
US
15.5%
PA
17.7%
Franklin
17.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
15.3%
PA
18.4%
Franklin
15.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
PA
8.3%
Franklin
12.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.5%
Worse than Avg
Here
86.5%
US
93.4%
PA
87.1%
Franklin
95.6%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility13.8%
Worse than Avg
Here
13.8%
US
5.3%
PA
6.4%
Franklin
6.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.3%
Better than Avg
Here
87.3%
US
79.8%
PA
68.7%
Franklin
78.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.7%
Better than Avg
Here
86.7%
US
81.8%
PA
69.2%
Franklin
85.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
PA
1.4%
Franklin
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (10.1)
4 complaint-triggered
$205,694 in fines

Families have filed complaints about this facility, with issues in medication management, treatment and care, and resident rights appearing repeatedly across multiple surveys from 2023-2025. The facility shows a pattern of recurring deficiencies in the same areas (pressure ulcer care, treatment planning, and medication oversight) that persist despite corrections, suggesting ongoing quality concerns that warrant careful evaluation.

Mar 5, 2026Routine
8
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Jul 22, 2025Complaint
1
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 3, 2025Routine
15
0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0754Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Mar 28, 2025Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jun 20, 2024Complaint
2
0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 30, 2024Routine
11
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

Federal Penalties

Fine

May 30, 2024

$205,694

Ownership & Operations

Who Operates This Facility

Owner / Operator

Transitions Healthcare Shook Home

Organization Type

for profit

Chain Affiliation

Chain Name

Transitions Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 2.3/5 · Rank 6 of 6 (Worst)

Ownership & Management

Owners

Feldman, Marc

Owner

33%

Maurano, Matthew

Owner

33%

Williams, Kevin

Owner

33%

Key personnel

Members First Federal Credit Unions5% or Greater Mortgage InterestDecort, RyanManaging Control - Governing BodyFlasher, DouglasManaging Control - Governing BodyMaurano, MatthewManaging Control - Governing BodyTransitions Healthcare LLCManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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