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Assisted Living

Mercy House of Chambersburg

Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.

730 Norland Avenue, Chambersburg, PA 1720111 bedsLicensed & Active
Google rating
4.9/5

based on 7 Google reviews

5
4
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What this means for your family

This facility is an excellent choice for families seeking high-quality end-of-life care and a compassionate, professional staff. The environment is noted for being clean and well-organized, providing a dignified setting for residents.

Google Reviews

Google Reviews

7 reviews analyzed
Families can expect a highly compassionate environment where staff members are noted for their sincere dedication and respect for resident dignity. Reviewers specifically praise the facility's cleanliness and the emotional support provided during end-of-life care.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and professional staff
  • Clean and well-organized facility
  • Strong collaboration with hospice partners
  • Respectful end-of-life care

Rating Trends

Tap a year to see what changed

2345.02024(3)4.82025(4)

Distribution

5
6
4
1
3
0
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0
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0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With such a small, intimate community of 11 residents, how do you foster a sense of family and connection among everyone living here?
  • 2We've heard wonderful things about the professionalism of your team; how do the caregivers interact with residents during their daily routines?
  • 3Could you tell us more about how your staff collaborates with hospice partners to ensure seamless care during more difficult transitions?
  • 4What kind of daily activities or social outings do you organize to keep the residents engaged and active within the home?
  • 5In the event of a medical emergency during the night, what is the specific protocol for getting help to a resident immediately?
  • 6How do you maintain the high standard of cleanliness and organization that your community is known for throughout the facility?

Personalized based on this facility's data


Key Review Excerpts

The staff is not only professional and skilled, but also sincerely dedicated to preserving the dignity and comfort of every patient.

Hospice volunteer · 2025★★★★★

Their facility is clean, well organized and the staff and caregivers are totally there because their love and care is from the heart.

Family of former residents · 2025★★★★★

A truly caring facility and staff. My mother was under their care until her recent passing. The best group of professionals I have ever had the pleasure of working with.

Family of former resident · 2024★★★★★
Source: 7 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

4total
11deficiencies

Key Findings

Between 2023 and 2025, Mercy House of Chambersburg underwent four inspections, resulting in one clean report and 11 documented violations. The findings included issues related to fire safety equipment, incomplete staff training records, and maintenance concerns such as an overflowing trash dumpster.

Apr 23, 2025Routine
minor2600.3c

A copy of the home's current renewal license inspection summary was not posted in a conspicuous and public place.

minor2600.130f

Smoke detectors and fire alarms were not tested for operability during several months spanning 2024 and 2025.

minor2600.132i

The fire alarm was not sounded during several scheduled fire drills; staff instead verbally reported the simulated fire.

minor2600.191

A resident had not been educated on their right to question or refuse medication if they believe a medication error has occurred.

Nov 19, 2024Routine
CleanReport

No deficiencies found during this inspection.

Mar 6, 2024Routine
minor2600.65a

A staff member did not receive the required first-day orientation regarding fire safety and emergency preparedness topics.

minor2600.65b

A staff member failed to complete the required Rights/Abuse training within 40 scheduled working hours.

minor2600.65i

Staff training records were incomplete, lacking specific dates for fire safety orientation and course titles/content for Rights/Abuse training.

minor2600.85e

The facility's trash dumpster was observed to be open and overflowing with trash.

Dec 5, 2023Routine
minor2600.96a

The first aid kit in the nurse's station did not include eye coverings.

minor2600.130b

Smoke detectors were missing in the hallways outside resident rooms 1-4 on the 1st floor and rooms 5-8 on the 2nd floor.

minor2600.131f

The fire extinguisher in the hot water heater room lacked inspection documentation and indicated it needed to be recharged.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mercy House of Chambersburg

Organization Type

nonprofit

Source: State licensing data

Contact

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References & Resources

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