Laurel Cove Community
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 52 Google reviews
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What this means for your family
Laurel Cove is highly regarded for its memory care and engaging activity programs, making it a strong choice for long-term residents. However, families should be aware of potential communication gaps and ensure that any short-term or rehab care needs are clearly documented and monitored, as some reviewers have noted inconsistencies in care during temporary stays.
Google Reviews
Google Reviews
52 reviews on Google“Laurel Cove Community generally receives high praise for its compassionate staff, engaging activities, and well-maintained environment, particularly within its memory care unit. However, some families have reported serious concerns regarding communication, administrative responsiveness, and occasional lapses in basic care duties for short-term residents. Prospective families should weigh the strong community atmosphere against these reports of inconsistent care and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Engaging and well-planned activities
- Clean and well-maintained facility
- Supportive transition process for memory care
Concerns
- Difficulty reaching staff by phone or lack of operator (mentioned by 3 reviewers)
- Inconsistent care or neglect for short-term/rehab stays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very high response rate to feedback online; how does that commitment to communication translate into how you keep families updated on their loved one's day-to-day care?
- 2Since I’ve heard wonderful things about your activity calendar, could you walk me through how you tailor those programs to keep residents engaged and connected?
- 3What is the best way for us to reach the care team directly if we have a quick question, and how do you ensure those inquiries are addressed promptly?
- 4For residents who may need a bit more oversight, what is your current process for managing and double-checking medication schedules to ensure accuracy?
- 5How do you handle the transition process for new residents, especially during those first few weeks when they are adjusting to the new environment?
- 6In the event of an urgent medical need, what is your protocol for notifying family members and coordinating with outside healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff who helped facilitate the move were so kind and empathetic. It’s a huge change for families and they assured me everything would be ok.”
“The staff has a lot of turnover, even before the pandemic, so the good and bad employees normally aren’t there very long. Most of the staff are pretty helpful and my grandfather is pretty content at the Cove.”
“After not receiving a shower for a week and missing his first PT appointment, I had to call to get him a shower and I was told that they would not forget.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 21, 2026Inspection
A separate document mentions consultation provided for WAC 388-78A-2620 regarding pets, which was not a formal deficiency requiring a plan of correction.; Page 3 of 3. Document mentions an enclosure which is not included in this image.
Facility failed to ensure 1 of 6 staff completed required CPR training and 1 of 6 completed required specialized dementia training.
Facility failed to ensure 1 of 1 resident with a video camera completed the required quarterly evaluation signed by the resident or representative.
Facility failed to ensure physician orders were followed regarding PRN medication for Resident 1 and tracking patch removal for Resident 8.
Facility failed to ensure 1 of 6 staff members completed the required two-step tuberculin skin test within three days of hire.
Facility failed to implement policies related to bed side rails (BSR) for 3 of 3 sampled residents; no assessments or monitoring instructions found.
Aug 26, 2025Investigation
A follow-up inspection on 10/27/2025 indicated that deficiencies WAC 388-78A-2100-2-b-i and WAC 388-78A-2100-2-b-ii were corrected.
The facility failed to update the assessment for 1 of 1 sampled resident following a change in condition, specifically regarding aggressive behaviors.
May 6, 2025Investigation
This document is a follow-up letter confirming that previously cited deficiencies (Compliance Determinations 59142 and 56140) have been corrected and the facility currently meets licensing requirements.; The report indicates these are repeat deficiencies for medication services, previously cited in February and March 2023. The facility administrator signed the Plan of Correction with an amended date of 12/04/2025 for some items.
Deficiencies were corrected.
Facility failed to correctly transcribe physician orders for 2 of 2 sampled residents. Resulted in wrong medication times, incorrect doses, and contributed to a resident hospitalization.
Facility failed to safely store medications for 1 of 2 sampled residents; medication was found unsecured on a bedside table.
Facility failed to notify a resident's family representative/DPOA of a significant change in condition involving skin breakdown (stage 2 wound).
Mar 12, 2025Enforcement$700.00Report
Civil fine of $700.00 imposed. Deficiency previously cited on January 15, 2025, and October 24, 2024.
The facility failed to safely store medications for one resident who had a physician's order for management, resulting in unmonitored access and risk of ingesting expired medication. This is an uncorrected and recurring deficiency.
Jan 15, 2025Investigation
Follow-up inspection verified correction of prior deficiencies found on 10/24/2024 and 09/10/2024.
The facility corrected previous deficiencies regarding coordinating services and responding to changes in resident functioning.
Jan 15, 2025Enforcement$400.00Report
Civil fine of $400.00 imposed for the stated violation.
The licensee failed to safely store medications for one resident who had a physician's order requiring assistance, placing them at risk for ingesting incorrect medications. This was an uncorrected deficiency previously cited on October 24, 2024.
Dec 23, 2024Investigation
A follow-up inspection on 02/20/2025 (Reference 55117) found no deficiencies and confirmed the correction of WAC 388-78A-2610.
The facility failed to notify the local health jurisdiction of a gastrointestinal illness outbreak affecting 22 residents, despite reports starting on 11/22/2024. Notification was not made until 12/10/2024, 18 days after the initial onset.
Dec 13, 2024OtherCleanReport
This document is a formal response regarding an Informal Dispute Resolution (IDR) process initiated by the facility. The IDR reviewer decided not to make any changes to the Statement of Deficiencies (SOD) report dated October 10, 2024. The facility is instructed to submit a 'Plan/Attestation Statement' for the disputed deficiencies.
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References & Resources
Google Maps
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Google Reviews
52 reviews from families & visitors
Official Website
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Medicare data downloads
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WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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