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Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 52 Google reviews
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Public Google reviewers rate Provail highly. Reviewers highlight: compassionate and attentive care staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Provail (also referred to as Laurel Cove and Anderson House) receives high praise for its compassionate, attentive staff and well-maintained, clean facilities. While many families report excellent experiences with memory care and daily engagement, there are serious historical and recent reports of negligence, including issues with hygiene, medication management, and communication barriers.
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Key Review Excerpts
“The very best part of being at Laurel Cove is the human interactions with those that are employed there. Specifically, Josh, Sally, Meghan, Jackie, Larry, Eva, Domenica, Mimi, Anne, Zeleka, Matthew, Augie, Crissy, Adonnes, Anita, Florence, Alea, Samantha, Zelalem, Ti Anne, Stephanie, Faye, and Leti are all superstars in their own right.”
“My dad recently moved from memory care to assisted living, and that change has been great for him! Thanks to the LC management for recognizing that need, and facilitating his move! All in all, I'm very satisfied.”
“They helped us make that move smoothly and that for me made such a difference. It took so much stress off me to know I had their support both physically and emotionally.”
Source: WA Dept. of Social & Health Services
Civil fine of $300.00 imposed.
The licensee failed to ensure a clean and sanitary environment was provided for four common areas. This failure placed 11 residents at risk for a diminished quality of life. This is a recurring citation.
The inspection on 03/03/2026 was marked 'Disapproved'. A follow-up inspection on 04/16/2026 indicates that all violations noted during previous related inspection(s) have been corrected.
No documentation provided for annual inspection of fire walls.
Fire doors did not latch in the South cross corridor by the kitchen, Room 2, and Room 12.
No documentation provided for the 3-Year Dry System Full Flow Trip Test.
No documentation provided for the required 90-minute annual emergency lighting test.
No documentation provided for hood, fan, and duct cleaning for 2025.
Facility approval status is listed as 'Disapproved'. Multiple items marked 'Corrected' on the report include Ceiling Clearance, Open electrical terminations, Extension Cords, Clothes Dryer Exhaust, Duct/Air Transfer Openings, Extinguishing System Service, Portable Fire Extinguishers, Inspection/Testing/Maintenance, Fuel-Burn Appliances, Maintenance, Activation Test, and Fire Drills.
No documentation provided for cleaning that should have occurred during 2025.
Unable to provide documentation on the 3 Year Dry System Full Flow Trip Test.
No documentation provided to verify the facility is conducting the required 90-minute annual testing of emergency lighting.
No documentation provided to verify that the facility is conducting the required annual inspection of fire walls.
Fire doors at South cross corridor by kitchen, Room 2, and Room 12 did not latch during testing.
The Department completed a full inspection and found no deficiencies.
This letter confirms that deficiencies previously identified were corrected as of 11/05/2024.; The document package includes a cover letter and the statement of deficiencies. The facility has 12 residents total.
Facility failed to have a diet manual approved by a dietitian and reviewed/updated at least every five years.
Facility failed to protect confidential resident information when a staff/resident identifier list was found attached to the inspection report binder.
Facility failed to have a system to ensure ready-to-eat food was labeled, dated, and unexpired; found expired milk and unlabeled items in the refrigerator.
Facility failed to ensure 2 of 3 sampled staff had necessary specialized mental health training.
This is a recurring deficiency previously cited on March 28, 2023, and uncorrected from July 25, 2024. A $300.00 civil fine was imposed.
The licensee failed to ensure the dryer vents in two laundry rooms were monitored and kept free of accumulated dryer lint and the common bathroom was kept clean. These failures placed 12 residents at risk of harm from a potential fire hazard and decreased quality of life.
Follow-up inspection conducted on 06/26/2023 found no deficiencies; previous compliance determinations 25838 and 24449 were marked as corrected.
Deficiency corrected
Deficiency corrected
Deficiency corrected
This is an uncorrected deficiency previously cited on March 28, 2023. A civil fine of $300.00 was imposed.
The licensee failed to ensure one staff obtained a Tuberculosis (TB) screening. This failure put eleven residents at risk for contracting TB.
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WA DSHS — View Official Record
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