Provail
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 52 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and engaging activity programs, making it a strong choice for many families. However, given past reports of communication issues and inconsistent care, we recommend that you verify the current staffing ratios and ask for a direct contact person for your loved one's care team to ensure you can always reach someone when needed.
Google Reviews
Google Reviews
52 reviews on Google“Provail (also referred to as Laurel Cove and Anderson House) receives high praise for its compassionate, attentive staff and well-maintained, clean facilities. While many families report excellent experiences with memory care and daily engagement, there are serious historical and recent reports of negligence, including issues with hygiene, medication management, and communication barriers.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Clean and well-maintained facility
- Engaging activities and programs
- Supportive and empathetic move-in process
Concerns
- Negligence in basic care and hygiene (mentioned by 3 reviewers)
- Difficulty reaching staff via phone or poor communication (mentioned by 3 reviewers)
- High staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how do you ensure that communication remains consistent between the staff and us once our loved one has moved in?
- 2Since the facility is so well-maintained and clean, what specific routines do you have in place to ensure that personal hygiene and daily care needs are always met for every resident?
- 3With such a small and intimate community of 12 residents, how do you manage medication administration to ensure everything is tracked accurately and safely?
- 4We would love to hear more about the daily schedule—what are some of the favorite engaging activities or programs that the residents currently participate in?
- 5In the event of a medical emergency or a change in health status during the night, what is the protocol for contacting the family and providing immediate care?
- 6How do you approach the move-in process to help new residents and their families feel supported and comfortable during that first transition period?
Personalized based on this facility's data
Key Review Excerpts
“The very best part of being at Laurel Cove is the human interactions with those that are employed there. Specifically, Josh, Sally, Meghan, Jackie, Larry, Eva, Domenica, Mimi, Anne, Zeleka, Matthew, Augie, Crissy, Adonnes, Anita, Florence, Alea, Samantha, Zelalem, Ti Anne, Stephanie, Faye, and Leti are all superstars in their own right.”
“My dad recently moved from memory care to assisted living, and that change has been great for him! Thanks to the LC management for recognizing that need, and facilitating his move! All in all, I'm very satisfied.”
“They helped us make that move smoothly and that for me made such a difference. It took so much stress off me to know I had their support both physically and emotionally.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 3, 2026Enforcement$300.00Report
Civil fine of $300.00 imposed.
The licensee failed to ensure a clean and sanitary environment was provided for four common areas. This failure placed 11 residents at risk for a diminished quality of life. This is a recurring citation.
Apr 16, 2026Fire
The inspection on 03/03/2026 was marked 'Disapproved'. A follow-up inspection on 04/16/2026 indicates that all violations noted during previous related inspection(s) have been corrected.
No documentation provided for hood, fan, and duct cleaning for 2025.
No documentation provided for annual inspection of fire walls.
No documentation provided for the 3-Year Dry System Full Flow Trip Test.
Fire doors did not latch in the South cross corridor by the kitchen, Room 2, and Room 12.
No documentation provided for the required 90-minute annual emergency lighting test.
Mar 3, 2026Fire
Facility approval status is listed as 'Disapproved'. Multiple items marked 'Corrected' on the report include Ceiling Clearance, Open electrical terminations, Extension Cords, Clothes Dryer Exhaust, Duct/Air Transfer Openings, Extinguishing System Service, Portable Fire Extinguishers, Inspection/Testing/Maintenance, Fuel-Burn Appliances, Maintenance, Activation Test, and Fire Drills.
No documentation provided for cleaning that should have occurred during 2025.
No documentation provided to verify that the facility is conducting the required annual inspection of fire walls.
Fire doors at South cross corridor by kitchen, Room 2, and Room 12 did not latch during testing.
Unable to provide documentation on the 3 Year Dry System Full Flow Trip Test.
No documentation provided to verify the facility is conducting the required 90-minute annual testing of emergency lighting.
Sep 24, 2025InspectionCleanReport
The Department completed a full inspection and found no deficiencies.
Nov 5, 2024Inspection18Report
This letter confirms that deficiencies previously identified were corrected as of 11/05/2024.; The document package includes a cover letter and the statement of deficiencies. The facility has 12 residents total.
Facility failed to ensure 2 of 3 sampled staff had necessary specialized mental health training.
Facility failed to have a system to ensure ready-to-eat food was labeled, dated, and unexpired; found expired milk and unlabeled items in the refrigerator.
Facility failed to have a diet manual approved by a dietitian and reviewed/updated at least every five years.
Facility failed to protect confidential resident information when a staff/resident identifier list was found attached to the inspection report binder.
Sep 23, 2024Enforcement$300.00Report
This is a recurring deficiency previously cited on March 28, 2023, and uncorrected from July 25, 2024. A $300.00 civil fine was imposed.
The licensee failed to ensure the dryer vents in two laundry rooms were monitored and kept free of accumulated dryer lint and the common bathroom was kept clean. These failures placed 12 residents at risk of harm from a potential fire hazard and decreased quality of life.
Jun 26, 2023Inspection
Follow-up inspection conducted on 06/26/2023 found no deficiencies; previous compliance determinations 25838 and 24449 were marked as corrected.
Deficiency corrected
Deficiency corrected
Deficiency corrected
May 31, 2023Enforcement$300.00Report
This is an uncorrected deficiency previously cited on March 28, 2023. A civil fine of $300.00 was imposed.
The licensee failed to ensure one staff obtained a Tuberculosis (TB) screening. This failure put eleven residents at risk for contracting TB.
Contact
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References & Resources
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Google Reviews
52 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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