Latta Road Nursing Home East
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (68%)
- High RN turnover (75%)
Below average in NY · Below recommended RN staffing · Above average staffing · Below chain average · $8,979 in fines
What this means for your family
While some families report positive experiences with individual caregivers, the facility faces consistent criticism regarding its physical condition and management. We strongly recommend visiting in person to observe staff-to-resident interactions and assessing the cleanliness of the living areas before making a decision.
Google Reviews
Google Reviews
10 reviews on Google“Latta Road Nursing Home East receives highly polarized feedback, with some families praising individual staff members for their compassion while others express deep dissatisfaction with facility conditions and management. Concerns frequently center on the physical state of the building and perceived staff shortages, while positive experiences often highlight specific, dedicated caregivers.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Engaging activities and entertainment
- Long-term care support
Concerns
- Poor facility maintenance and outdated appearance (mentioned by 2 reviewers)
- Inadequate staffing levels and management issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about how compassionate the nursing staff is here; how do you ensure that level of personal care remains consistent during shift changes?
- 2What kind of daily activities or entertainment do you have planned to keep the residents engaged and social?
- 3We want to make sure communication is seamless with the care team; what is your process for keeping families updated on any changes in a resident's condition?
- 4How does the facility handle medical emergencies or urgent care needs during the overnight hours?
- 5Are there any upcoming plans or improvements scheduled for the facility's upkeep and maintenance?
- 6With a smaller, intimate community of 40 residents, how do you ensure there is always enough staff available to meet everyone's needs throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The health care workers are compassionate . Especially Nikia she is a joy and great with patients.”
“AWFUL! Run down, depressing, staff does not care. There is ONE aide who is wonderful. Without him, I would have nothing good to say.”
“The staff that are there are kind and helpful for my Mom. It is definitely better for her here where she rec”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, triggering 8 of 20 total deficiencies across recent surveys. The most recurring issues involve medication management errors, daily care assistance, and abuse/neglect response protocols. While the facility has corrected all cited deficiencies with dates provided, the pattern of family complaints raises concerns about care quality that warrant careful consideration during any visit.
Apr 18, 2025Routine7
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 17, 2025Complaint1
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Jan 16, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 8, 2023Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 25, 2022Routine5
Egress Deficiencies
Have exits that are accessible at all times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Federal Penalties
Fine
Jan 16, 2025
$8,979
Ownership & Operations
Who Operates This Facility
Latta Road Nursing Home East
for profit
Chain Affiliation
Hurlbut Care
13 facilities nationwide
Chain avg rating: 3.6/5 · Rank 10 of 12
Ownership & Management
Owners
Hurlbut, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit hurlbutcare.com
Medicare data downloads
Original nursing home datasets
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