Nursing HomeMedicaid Medicare 5-star

Edna Tina Wilson Living Center

Strong Medicare quality ratings; public reviewers often praise engaging activity and recreation programs. Still worth an in-person visit.

700 Island Cottage Road, Rochester, NY 14612|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.1/5

based on 38 Google reviews

(585) 368-6100 Directions Website

Street View

Email Edna Tina Wilson Living Center to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Edna Tina Wilson Living Center has a strong overall Medicare rating. Public reviewers frequently mention: engaging activity and recreation programs and clean and modernized facility environment. Review the component ratings and current source records before deciding.

Google Reviews

44 public Google reviews available

Reviews for Edna Tina Wilson Living Center are highly polarized, featuring a stark divide between recent positive feedback and severe historical allegations of neglect. While some families praise the facility for its cleanliness, activities, and caring staff, others report critical issues including long response times for call buttons, poor hygiene, and failures in medical oversight.

Quality Themes

Tap a score for details

Strengths

Engaging activity and recreation programs
Clean and modernized facility environment
Warm and welcoming atmosphere

Concerns

Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
Slow or ignored call button response times (mentioned by 4 reviewers)
Poor communication and lack of accountability from management (mentioned by 3 reviewers)
Inadequate staffing levels or lack of skilled care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 44 analyzed

⚡12 reviews posted between Oct 10, 2023 – Oct 13, 2023 · 12 were 5-star

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1I noticed the facility has a great reputation for its activity programs; could you walk me through what a typical day looks like for a resident here?
2Given the importance of timely assistance, what is your current protocol for responding to call buttons, and how do you ensure residents are attended to promptly?
3How does your team manage hygiene and incontinence care to ensure residents remain comfortable and dignified throughout the day?
4Could you explain your process for medication management and how you coordinate with families if there are any changes or concerns regarding a resident's health?
5What steps does management take to maintain open communication with families, and who would be our primary point of contact for updates or concerns?
6Since dining is such a central part of daily life, how do you gather feedback from residents about the menu and ensure their nutritional needs are being met?

Personalized based on this facility's data

Key Review Excerpts

“The recreation team is great! The programs are top notch and the variety means there's something for everyone!”

Family member · 2023★★★★★

“I personally witnessed the call button not being answered for at least 20 minutes on 3 occasions, one of which was over 45 minutes long, and ended solely because I went to fetch the nurse myself.”

Rehab patient's family · 2019★☆☆☆☆

“Very clean and modernized. Friendly and warm feeling. Upon visiting, it really shows how much the staff cares and loves the residents.”

Visitor · 2023★★★★★

Source: 44 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.44hrs

58%

Registered nurses for medical care

Total Nursing

3.87hrs

94%

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

93.5%

91.5%

Monroe

81.3%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility3.6%

Better than Avg

Here

3.6%

19.5%

13.2%

Monroe

7.6%

Residents with depression symptoms

↓ Lower is better

This Facility3.8%

Better than Avg

Here

3.8%

12.8%

19.5%

Monroe

9.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility21.3%

Worse than Avg

Here

21.3%

14.1%

12.5%

Monroe

14.4%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility18.1%

Better than Avg

Here

18.1%

19.0%

19.5%

Monroe

25.4%

Residents vaccinated for the flu

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

95.5%

95.3%

Monroe

94.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

78.8%

Monroe

70.1%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.8%

Better than Avg

Here

95.8%

82.0%

77.4%

Monroe

67.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.6%

Worse than Avg

Here

3.6%

1.6%

1.2%

Monroe

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

13findings in history

Latest survey: 1 · well below NY avg (7.6)

Families reported concerns prompting investigations that found deficiencies in resident rights and daily care assistance, alongside routine inspection issues. The facility shows recurring problems with fire safety systems, appearing in multiple surveys, though all violations have reported correction dates. Additional deficiencies involved infection control, emergency preparedness, and building safety systems, suggesting broader operational challenges that families should discuss during visits.

Apr 11, 2025Routine1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 16, 2023Routine6 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0029Minimal · PatternCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

Sep 17, 2021Routine6 findings

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Edna Tina Wilson Living Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Rochester Regional Health

Chain Size

5 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 5 (Highest rating)

Ownership & Management

Key personnel

Holder, NicholeW-2 Managing EmployeeHoyt, ShawnW-2 Managing EmployeeLoan, SandraW-2 Managing EmployeePatton, PatriciaW-2 Managing EmployeeSengillo, BarbaraW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(585) 368-6100

rochesterregional.org

700 Island Cottage Road

Rochester, NY 14612

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

38 reviews from families & visitors

Official Website

Visit rochesterregional.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.