Edna Tina Wilson Living Center
Strong Medicare quality ratings; families often praise engaging activity and recreation programs. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
While recent reviews highlight a modernized facility and engaging activities, the facility has a history of serious complaints regarding call button response times and basic hygiene. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically how they address resident call requests and incontinence care.
Google Reviews
Google Reviews
39 reviews on Google“Reviews for Edna Tina Wilson Living Center are highly polarized, featuring a stark divide between recent positive feedback and severe historical allegations of neglect. While some families praise the facility for its cleanliness, activities, and caring staff, others report critical issues including long response times for call buttons, poor hygiene, and failures in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity and recreation programs
- Clean and modernized facility environment
- Warm and welcoming atmosphere
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
- Slow or ignored call button response times (mentioned by 4 reviewers)
- Poor communication and lack of accountability from management (mentioned by 3 reviewers)
- Inadequate staffing levels or lack of skilled care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a great reputation for its activity programs; could you walk me through what a typical day looks like for a resident here?
- 2Given the importance of timely assistance, what is your current protocol for responding to call buttons, and how do you ensure residents are attended to promptly?
- 3How does your team manage hygiene and incontinence care to ensure residents remain comfortable and dignified throughout the day?
- 4Could you explain your process for medication management and how you coordinate with families if there are any changes or concerns regarding a resident's health?
- 5What steps does management take to maintain open communication with families, and who would be our primary point of contact for updates or concerns?
- 6Since dining is such a central part of daily life, how do you gather feedback from residents about the menu and ensure their nutritional needs are being met?
Personalized based on this facility's data
Key Review Excerpts
“The recreation team is great! The programs are top notch and the variety means there's something for everyone!”
“I personally witnessed the call button not being answered for at least 20 minutes on 3 occasions, one of which was over 45 minutes long, and ended solely because I went to fetch the nurse myself.”
“Very clean and modernized. Friendly and warm feeling. Upon visiting, it really shows how much the staff cares and loves the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families reported concerns prompting investigations that found deficiencies in resident rights and daily care assistance, alongside routine inspection issues. The facility shows recurring problems with fire safety systems, appearing in multiple surveys, though all violations have reported correction dates. Additional deficiencies involved infection control, emergency preparedness, and building safety systems, suggesting broader operational challenges that families should discuss during visits.
Apr 11, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 16, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 16, 2023Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Develop a communication plan.
Sep 17, 2021Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Edna Tina Wilson Living Center
nonprofit
Chain Affiliation
Rochester Regional Health
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit rochesterregional.org
Medicare data downloads
Original nursing home datasets
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