Assisted Living

Crimson Ridge Gardens

Name: Public quality & inspection record for Crimson Ridge Gardens
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention clean, modern, and well-maintained facility. Schedule a visit to confirm the fit.

1 Treeline Drive, Rochester, NY 14612|Reported capacity: 52|Licensed & active

Source: NY DOH — view official record

Google rating

4.4/5

based on 23 Google reviews

(585) 720-9310 Directions Website

Street View

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What this means for your family

Public Google reviewers rate Crimson Ridge Gardens highly. Reviewers highlight: clean, modern, and well-maintained facility, compassionate and attentive staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

25 public Google reviews available

Crimson Ridge Gardens is widely praised for its clean, modern facility and a dedicated staff that provides compassionate care, particularly within their memory care unit. While most families report high satisfaction with the atmosphere and activities, some reviewers have raised serious concerns regarding food quality and occasional staffing shortages that impact resident care.

Quality Themes

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Strengths

Clean, modern, and well-maintained facility
Compassionate and attentive staff
Engaging daily activities for residents
Strong leadership and staff stability

Concerns

Poor food quality and service in memory care (mentioned by 2 reviewers)
Understaffing leading to lack of resident assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 25 analyzed

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

1Since the facility looks so modern and well-maintained, how often do you perform deep cleaning and facility updates to keep it looking this nice?
2I noticed the staff seems very stable and long-tenured; how does that continuity of care benefit the residents' daily routines?
3What kind of variety can we expect for daily activities and social engagement to keep residents active and involved?
4How do you ensure that meal service remains high-quality and attentive, particularly for those in the memory care wing?
5With a close-knit community of 52 residents, how do you manage staffing levels during busy periods to ensure everyone gets the assistance they need?
6What is the specific protocol for handling medical emergencies or urgent care needs after hours?

Personalized based on this facility's data

Key Review Excerpts

“The building is light, airy, clean and modern. Most importantly, the residents appeared happy, friendly and engaged. The staff is always polite and pleasant.”

Memory care family member · 2021★★★★★

“The food is terrible in the memory care facility. It is cold when served to residents. They constantly run out of basic items and tell the residents they don’t have anything else.”

Memory care family member · 2023★☆☆☆☆

“I have been to visit my father on several occasions and have had to help myself residents that needed help because no one was around to help.”

Memory care family member · 2023★☆☆☆☆

Source: 25 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: NY Dept. of Health

13total

17deficiencies

Key Findings

17 violations from 13 inspections

Mar 23, 2026ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Feb 12, 2026Complaint2 deficiencies reported

View official report

487.11 (h) (11)

Environmental standards

487.8 (e) (1)

Food service

Dec 24, 2025Complaint1 deficiency reported

View official report

487.4 (a)

Admission standards

Nov 18, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Oct 6, 2025Complaint1 deficiency reported

View official report

487.4 (c) (5)

Admission standards

Aug 26, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Jul 15, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Mar 12, 2025ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Peregrine Properties of Upstate, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(585) 720-9310

willowridgeseniorliving.com

1 Treeline Drive

Rochester, NY 14612

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

23 reviews from families & visitors

Official Website

Visit willowridgeseniorliving.com

NY DOH — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.