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Nursing HomeMedicaid Investigative

Las Ventanas De Socorro

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10064 Alameda Ave., Socorro, TX 79927126 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 103 Google reviews

5
4
3
2
1
Las Ventanas De Socorro Nursing Home in Socorro, TX — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (15 vs median 8.0)

Above average in Texas · Below recommended RN staffing · $16,728 in fines

Source: Medicare data

What this means for your family

This facility offers a beautiful environment and many staff members are genuinely dedicated to patient care. However, families must be extremely vigilant regarding medication administration and night-shift staffing, as multiple reviewers have reported serious lapses in these areas.

Google Reviews

Google Reviews

103 reviews analyzed
Families considering Las Ventanas de Socorro will find a polarized landscape of experiences. While many recent reviews praise the beautiful facility and specific nursing staff for being caring and professional, there are serious, recurring allegations regarding neglect, medication errors, and inadequate staffing levels during night shifts.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities4.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Beautiful and clean facility
  • Compassionate and professional nursing staff
  • Welcoming and helpful administration
  • Effective rehabilitation therapy

Concerns

  • Inadequate staffing, especially at night or on weekends (mentioned by 4 reviewers)
  • Failure to administer medications or follow medical instructions (mentioned by 4 reviewers)
  • Unresponsive management or difficulty reaching administrators (mentioned by 2 reviewers)
  • Issues with hygiene and patient cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.4'17(5)2.84.6'21(11)1.01.7'23(6)3.43.8'25(19)4.5'26(8)

Distribution

5
41
4
4
3
1
2
0
1
27

How They Respond to Reviews

70%response rate
Good

The owner uses highly personalized, warm, and empathetic responses for 5-star reviews, often addressing specific family members or photos. For negative reviews, the owner shifts to a professional, investigative tone, frequently providing a direct phone number to resolve conflicts.

Questions for Your Tour

  • 1We've heard wonderful things about how clean and beautiful the facility is; how do you ensure that high standard of cleanliness is maintained for every resident's personal care?
  • 2Since we want to ensure all medical needs are met precisely, what specific protocols do you have in place to double-check that medications are administered exactly as prescribed?
  • 3How many nurses and aides are typically on duty during the overnight and weekend shifts to ensure residents are well-supported when the main administration is away?
  • 4We would love to know more about the daily rhythm here—what kind of social activities or special events are planned to keep residents engaged and connected?
  • 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with doctors?
  • 6We noticed the administration is very helpful when responding to feedback; what is the best way for us to maintain an open line of communication with the management team regarding our loved one's care?

Personalized based on this facility's data


Key Review Excerpts

My dad has been a resident at Ventanas for the past six months. He absolutely loves it. He now calls it his home. Our family is so grateful to all the staff. Of course it has not been without incidents, but everything is addressed and resolved quickly.

Long-term resident's family · 2025★★★★★

The care is awful! The CNA's that were assigned to me except for 1 were pathetic. If I asked for assistance it was refused.

Current resident · 2024☆☆☆☆

Ms Claudia Banda was provided my family n I with excellent service Ms Banda is great with staff and with the patients. Great detail to patient care.

New resident's family · 2025★★★★★
Source: 103 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.91hrs
OK
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility71.6%
Worse than Avg
Here
71.6%
US
95.5%
TX
98.0%
El paso
95.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility74.3%
Worse than Avg
Here
74.3%
US
93.4%
TX
96.9%
El paso
95.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
19.4%
TX
14.2%
El paso
17.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
El paso
4.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.4%
TX
9.4%
El paso
14.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
TX
14.9%
El paso
15.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility14.6%
Worse than Avg
Here
14.6%
US
81.8%
TX
89.2%
El paso
85.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
79.7%
TX
88.0%
El paso
84.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
El paso
2.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Well above state avg (9.1)
22 complaint-triggered
$16,728 in fines

This facility shows a concerning pattern of recurring problems, with families filing 22 complaints that triggered federal investigations. The most persistent issues involve care planning and resident assessments, infection control, and accident prevention and safety supervision. While all deficiencies show correction dates, the same problems repeatedly resurface across multiple surveys, suggesting ongoing challenges with maintaining consistent standards of care and safety protocols.

Dec 4, 2025Complaint
7
0641ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 19, 2025Complaint
3
0558ModerateCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 24, 2025Complaint
3
0690ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 4, 2024Routine
12
0343ModerateCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223ModerateCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Feb 23, 2024Complaint
2
0689SevereCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 24, 2024Complaint
3
0609Moderate

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0850ModerateCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

Federal Penalties

Fine

Jan 24, 2024

$8,827

Ownership & Operations

Who Operates This Facility

Owner / Operator

Socorro Health Care, LLC

Organization Type

for profit

Management Company

SOCORRO HEALTH CARE, LLC

Administrator

PHILLIP TEAGUE

Chain Affiliation

Chain Name

Fundamental Healthcare

Chain Size

69 facilities nationwide

Chain avg rating: 2.8/5 · Rank 9 of 26

Ownership & Management

Owners

Thi of Texas LLC

Owner · Organization

Hunt Valley Holdings LLC

Owner (parent company) · Organization

Thi of Baltimore, INC.

Owner (parent company) · Organization

Forman, Murray

Owner (parent company)

Parker, Larry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Teague, PhillipOfficer / DirectorTeague, PhillipManagerBroadmore Health Realty LtdAdp of the SnfFundamental Clinical and Operational Services, LLCAdp of the SnfOrson Berry Revocable TrustAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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