Las Ventanas De Socorro
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (15 vs median 8.0)
Above average in Texas · Below recommended RN staffing · $16,728 in fines
What this means for your family
This facility offers a beautiful environment and many staff members are genuinely dedicated to patient care. However, families must be extremely vigilant regarding medication administration and night-shift staffing, as multiple reviewers have reported serious lapses in these areas.
Google Reviews
Google Reviews
103 reviews analyzed“Families considering Las Ventanas de Socorro will find a polarized landscape of experiences. While many recent reviews praise the beautiful facility and specific nursing staff for being caring and professional, there are serious, recurring allegations regarding neglect, medication errors, and inadequate staffing levels during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and clean facility
- Compassionate and professional nursing staff
- Welcoming and helpful administration
- Effective rehabilitation therapy
Concerns
- Inadequate staffing, especially at night or on weekends (mentioned by 4 reviewers)
- Failure to administer medications or follow medical instructions (mentioned by 4 reviewers)
- Unresponsive management or difficulty reaching administrators (mentioned by 2 reviewers)
- Issues with hygiene and patient cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly personalized, warm, and empathetic responses for 5-star reviews, often addressing specific family members or photos. For negative reviews, the owner shifts to a professional, investigative tone, frequently providing a direct phone number to resolve conflicts.
Questions for Your Tour
- 1We've heard wonderful things about how clean and beautiful the facility is; how do you ensure that high standard of cleanliness is maintained for every resident's personal care?
- 2Since we want to ensure all medical needs are met precisely, what specific protocols do you have in place to double-check that medications are administered exactly as prescribed?
- 3How many nurses and aides are typically on duty during the overnight and weekend shifts to ensure residents are well-supported when the main administration is away?
- 4We would love to know more about the daily rhythm here—what kind of social activities or special events are planned to keep residents engaged and connected?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with doctors?
- 6We noticed the administration is very helpful when responding to feedback; what is the best way for us to maintain an open line of communication with the management team regarding our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My dad has been a resident at Ventanas for the past six months. He absolutely loves it. He now calls it his home. Our family is so grateful to all the staff. Of course it has not been without incidents, but everything is addressed and resolved quickly.”
“The care is awful! The CNA's that were assigned to me except for 1 were pathetic. If I asked for assistance it was refused.”
“Ms Claudia Banda was provided my family n I with excellent service Ms Banda is great with staff and with the patients. Great detail to patient care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring problems, with families filing 22 complaints that triggered federal investigations. The most persistent issues involve care planning and resident assessments, infection control, and accident prevention and safety supervision. While all deficiencies show correction dates, the same problems repeatedly resurface across multiple surveys, suggesting ongoing challenges with maintaining consistent standards of care and safety protocols.
Dec 4, 2025Complaint7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 19, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 24, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 4, 2024Routine12
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 23, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 24, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Federal Penalties
Fine
Jan 24, 2024
$8,827
Ownership & Operations
Who Operates This Facility
Socorro Health Care, LLC
for profit
SOCORRO HEALTH CARE, LLC
PHILLIP TEAGUE
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 9 of 26
Ownership & Management
Owners
Thi of Texas LLC
Owner · Organization
Hunt Valley Holdings LLC
Owner (parent company) · Organization
Thi of Baltimore, INC.
Owner (parent company) · Organization
Forman, Murray
Owner (parent company)
Parker, Larry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit lasventanascarecenter.com
Medicare data downloads
Original nursing home datasets
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