Simpatico East Assisted Living and Memory Care
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 36 Google reviews
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What this means for your family
This facility is highly regarded by many families for its warm, family-like environment and excellent activity programs. However, you should proceed with caution and perform your own due diligence regarding management transparency, as some past reviews allege dishonest practices and retaliation.
Google Reviews
Google Reviews
36 reviews on Google“Families generally praise this facility for its compassionate, family-like atmosphere and engaging activities for residents. However, there are serious allegations regarding management honesty and potential retaliation against families who ask questions about care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Engaging resident activities
- Welcoming, family-oriented atmosphere
- Clean and well-maintained facility
Concerns
- Management honesty and transparency
- Inconsistent care quality during night shifts
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the engaging activities here; could you walk us through what a typical weekly calendar looks like for the residents?
- 2Since we are looking for a family-oriented environment, how do you involve families in the daily life and community events of the facility?
- 3How do you ensure that the high standard of compassionate care seen during the day is maintained consistently throughout the night shifts?
- 4What specific protocols are in place to ensure clear and frequent communication between the management team and our family regarding any changes in care?
- 5In the event of a medical emergency during the late-night or early-morning hours, what is the immediate process for staff response and physician notification?
- 6How does the team specifically tailor daily routines to support the unique needs of residents in the memory care wing?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was so loving, caring and helpful. We really really felt like we have become a part of their family. Really great team work. Activities were spectacular.”
“My father recently became a resident at Simpatico Assisted Living, and I’m truly grateful for the exceptional care he’s receiving. It brings me comfort to enough he’s safe, happy, and well looked after.”
“They work tirelessly to keep the residents entertained, fed and otherwise properly cared for.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Simpatico East Assisted Living and Memory Care has faced several regulatory issues, including administrative penalties regarding medication administration and resident safety. Previous inspections also identified necessary improvements for fire safety protocols and smoke detector maintenance.
Oct 9, 2025EnforcementPenaltyReport
Administrative Penalty — 553.261(a)(1) The facility failed to ensure that medications were administered according to physician's orders.
Jul 1, 2024EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Oct 10, 2023Routine
Life Safety Code (2 violations)
The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
Ownership & Operations
Who Operates This Facility
Simpatico East Operations LLC
for profit
MARY MARTINEZ
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit simpaticoelpaso.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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