Lakeside Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 64 Google reviews

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What this means for your family
Lakeside Post Acute shows significant inconsistency in care quality. While some families report successful rehabilitation outcomes, there are recurring, serious allegations regarding understaffing and poor communication. If you consider this facility, we strongly recommend conducting an unannounced visit to observe staff-to-resident interactions and asking for a direct meeting with the current administrator to discuss how they handle family grievances.
Google Reviews
Google Reviews
64 reviews on Google“Lakeside Post Acute receives highly polarized feedback, with some families praising the facility for successful rehab outcomes and compassionate nursing, while others report severe neglect and unprofessional conduct. Critical concerns frequently involve understaffing, poor communication with families, and hygiene issues, leading to a deeply divided reputation. Potential families should be aware of these significant inconsistencies in care quality and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation services
- Select nursing and CNA staff described as compassionate
- Responsive to specific administrative complaints when escalated
- Cleanliness protocols during the pandemic
Concerns
- Severe understaffing and slow response times (mentioned by 7 reviewers)
- Poor communication and lack of transparency with families (mentioned by 5 reviewers)
- Hygiene issues and failure to assist with basic personal care (mentioned by 5 reviewers)
- Rude, unprofessional, or dismissive staff behavior (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call lights are answered promptly and personal care needs are met consistently?
- 2I noticed that communication is a high priority for our family; what is your formal process for updating family members on changes in care or health status, and who is our primary point of contact?
- 3How does your team manage medication administration to ensure accuracy and prevent delays, especially during shift changes?
- 4I see that the facility has a strong reputation for physical therapy; how do you integrate those rehabilitation goals into the resident's daily routine outside of scheduled sessions?
- 5What steps are you taking to improve the dining and mealtime experience to ensure residents receive the assistance and nutrition they need?
- 6I appreciate that the facility has been responsive to administrative concerns in the past; what is the best way for us to escalate any issues we might encounter to ensure they are addressed quickly?
Personalized based on this facility's data
Key Review Excerpts
“The staff is excellent; nursing, cnas, kitchen, administration and maintenance. The building is old and they're often understaffed but the treatment we receive is excellent.”
“The staff was very caring and responsive. After a very long time, due to her terminal health issues, and only being in her 50’s, she was finally able to go home as she got so much better.”
“I witnessed nurses yelling at patients and belittling them on several occasions. Do not send your loved ones here!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies for resident protection from abuse and neglect, accident prevention, and improper discharge procedures. The facility shows recurring problems with safety hazards, fire safety systems, medication management, and infection control across multiple surveys from 2021-2025. While most issues appear to be corrected after identification, the pattern of repeated safety and care concerns, combined with complaint-triggered investigations, suggests ongoing challenges with consistent quality care.
Mar 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 21, 2024Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Jul 2, 2024Routine22
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jul 2, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Feb 12, 2025
$9,235
Fine
Oct 21, 2024
$4,823
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Dec 5, 2025Complaint
A survey for Incident #2573657 and Incident #2612814 was conducted on 10/14/25 to 12/5/2025. One deficiency was cited.The actual survey exit was 10/14/25. Per AHFSA guidance from CMS on 11/17/25, the survey end date has been adjusted to the date the CMS-2567 was issued to the provider, on 12/5/25. Based on observations, record review and interviews, the facility failed to ensure one (#3) of four residents were kept free from physical abuse out of six sample residents.Specifically, the facility failed to protect Resident #3 from physical abuse by Resident #4.Findings include:I. Facility policy and procedureThe Abuse, Neglect, Exploitation and Misappropriation Prevention Program policy, revised April 2021, was provided by the nursing home administrator (NHA) on 10/9/25 at 10:05 a.m. It read in pertinent part,“Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual or physical abuse, and physical or chemical restraint not required to treat the resident’s symptoms.“The resident abuse, neglect and exploitation prevention program consists of a facility-wide commitment and resource allocation to support protecting residents from abuse, neglect, exploitation or misappropriation of property by anyone; developing and implementing policies and protocols to prevent and identify abuse or mistreatment of residents neglect of residents and/or theft, exploitation or misappropriation of resident property; provide staff orientation and training/orientation programs that include topics such as abuse prevention, identification and reporting of abuse, stress management and handling verbally or physically aggressive resident behavior; implementing measures to address factors that may lead to abusive situations; identifying and investigating all possible incidents of abuse, neglect, mistreatment, or misappropriation of resident property and protecting residents from any further harm during investigations.”II. Incident of physical abuse between Resident #3 and Resident #4 on 6/21/25A. Facility investigationThe facility’s abuse investigation, dated 6/21/25, documented that at approximately 8:15 p.m. Resident #3 and Resident #4 were in the smoking patio area when a ver..
May 22, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 12, 2025Complaint
A survey, prompted by Incidents #38947, #39015, #39016, #39108, #39158 and #39211, was completed on 2/10/25 to 2/12/25. One deficiency was cited. Based on record review and interviews, the facility failed to ensure that one (#1) of four residents out of eight sample residents received adequate supervision and facility-assisted devices to prevent elopement.Specifically, the facility failed to provide Resident #1 the supervision necessary to prevent elopements. These facility failures created a situation with the likelihood of serious harm to the resident' s health and safety if not immediately corrected.Resident #1 was admitted to the facility on 4/9/24 with a diagnosis of bipolar disorder (major mental illness), adult failure to thrive, cocaine dependence and alcohol dependence. A wander/elopement risk evaluation was completed upon the resident' s admission on 4/9/24 and revealed Resident #1 had no previous elopement attempts and was not at risk for eloping or wandering. However, Resident #1 had an emergency court-appointed guardian who requested the resident not leave the facility without supervision due to her mental illness and substance-seeking behaviors.On 1/10/25 at approximately 10:25 a.m. Resident #1 left the facility unsupervised when the receptionist buzzed someone out the front door and failed to see Resident #1 following behind the other person leaving the facility.After actively searching for the resident and notifying the resident' s guardian about the resident' s elopement, Resident #1 was located by the resident' s guardian at 12:45 p.m. near a homeless shelter approximately five miles from the facility and the facility' s driver picked up the resident and returned her to the facility.-The facility placed Resident #1 on 15-minute checks upon her return to the facility, however, this intervention proved to be ineffective as Resident #1 eloped a second time, four hours after returning to the facility.On 1/10/25 at 5:17 p.m., despite the facility initiating and conducting 15-minute checks on Resident #1, the resident eloped from the facility a second time when a nurse buzzed the resident out the facility door after failing to check the camera to see who was being buzzed out the door. The facilit..
Dec 9, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Nov 25, 2024Follow-up
*** CITATION TEXT NOT FOUND *** A document revisit was completed with all deficiencies being corrected. No other deficiencies were cited and no response is needed.
Nov 25, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 21, 2024Complaint
A survey prompted by #CO37728 and #CO38014 was conducted on 10/21/24. One deficiency was cited. Based on interviews and record review, the facility failed to ensure residents were permitted to remain in the facility and not transfer or discharge for one (#1) of three residents reviewed for discharge planning out of eight sample residents.Specifically, the facility failed to provide Resident #1 with an appropriate discharge process.Findings include:I. Facility policy and procedureThe Transfer or Discharge, Facility-Initiated policy, revised October 2022, was provided by the nursing home administrator (NHA) on 10/21/24 at 1:15 p.m. It read in pertinent part,"If the facility does not permit a resident' s return to the facility (initiates a discharge) based on inability to meet the resident' s needs, the facility will notify the resident, and/or his or her representative in writing of the discharge, including notification of appeal rights."A post-discharge plan is developed for each resident prior to his or her transfer or discharge. This plan will be reviewed with the resident, and/or his or her family, at least twenty-four (24) hours before the resident' s discharge or transfer from the facility."Sufficient preparation and orientation for the resident prior to an immediate facility-oriented transfer or discharge includes explaining to the resident where he/she is going and why, and taking steps to minimize his/her anxiety or depression (working with the resident, representative, or family to ensure that the resident' s belongings will be taken care of and transferred to the new location as needed/requested, and ensuring that staff recognize characteristic resident reactions identified during assessment and care planning)."Documentation of Facility-Initiated Transfer or Discharge"When a resident is transferred or discharged from the facility, the following information is documented in the medical record:-The basis for the transfer or discharge; and,-If the resident is being transferred or discharged because his or her needs cannot be met at the facility, documentation will include the specific resident needs that cannot be met and the facility' s attempt to meet..
Sep 16, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Lakeside Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 190 of 260
Ownership & Management
Owners
Centennial Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit lakesidepa.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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