Allison Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in CO · Below recommended RN staffing · Worst in VIVAGE SENIOR LIVING chain · $34,580 in fines · Abuse citation
What this means for your family
While many families report positive experiences with the facility's rehab and memory care units, the facility has a history of serious complaints regarding medical oversight and staffing levels. We strongly recommend that you schedule an unannounced visit, specifically ask about their current nurse-to-patient ratios, and inquire about their process for escalating medical concerns to family members.
Google Reviews
Google Reviews
45 reviews on Google“Allison Care Center receives polarized feedback, with many families praising the compassionate staff and clean environment, particularly in the memory care unit. However, significant concerns regarding chronic understaffing, inconsistent communication, and serious lapses in medical care have been raised by multiple reviewers. Families should carefully vet the facility's current staffing ratios and medical oversight protocols before placement.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and recovery support
- Dedicated memory care unit staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Poor communication and lack of follow-up from management (mentioned by 3 reviewers)
- Inconsistent hygiene and odor issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how do you typically communicate with families regarding a resident's daily progress or changes in care?
- 2The nursing staff receives a lot of praise for being compassionate, but how do you ensure that level of attentive care remains consistent during shift changes?
- 3What specific protocols are in place to ensure medication management is handled accurately and that there is a clear follow-up process for any adjustments?
- 4How does the facility manage cleanliness and hygiene standards, especially in the common areas and resident rooms, to ensure a comfortable environment?
- 5Can you tell us more about the daily activities and social engagement opportunities available for residents in the memory care unit?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff was kind and helpful. Debbie, the administrator made sure my mother was well taken care of. Everyone went out of their way to make her stay comfortable.”
“I am constantly amazed by the love and care the CNAs and other medical professionals give to the residents in this unit. I can't imagine how stressful their job can be, but I never see them become short or impatient with the residents.”
“It took 5 days of us telling them he needed to go to the hospital due to infected sores on his legs and by the time they finally sent him in an ambulance the sepsis from his infected sores was no longer treatable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about abuse and neglect protection at this facility, with repeated deficiencies in this area spanning from 2019 to 2025. The most recurring issues involve resident protection from abuse/neglect, accident prevention and safety, and fire safety systems. While the facility has corrected all cited deficiencies, the persistent pattern across multiple surveys, particularly the ongoing protection concerns and recent complaint-triggered investigation, warrants careful consideration during any visit.
Oct 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 13, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Mar 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 21, 2023Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Dec 11, 2019Routine12
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Oct 14, 2025
$32,890
Fine
Mar 13, 2025
$1,690
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Aug 20, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 28, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Apr 30, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 30, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Apr 10, 2025Routine
Based on a record review and staff interview it was determined that the the fire alarm system components and devices were not maintained in accordance with the Life Safety Code Section 9.6 and NFPA 72.1. Fire Alarm reports state that batteries are at the end of their lifespan2.No documentation of semi-annual visual inspection for FA devices available for review3. Facility resident spas do not have notifications installed NFPA 101, Section 9.6.1.5* To ensure operational integrity, the fire alarm system shall have an approved maintenance and testing program complying with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarm and Signaling Code.NFPA 72- 14.4.2.2* Systems and associated equipment shall be tested according to Table 14.4.2.2. (15). Alarm notification appliances (a) Audible: Test shall be performed in accordance with the manufacturer ' s published instructions. Appliance locations shall be verified to be per approved layout, and it shall be confirmed that no floor plan changes affect the approved layout. It shall be verified that the candela rating marking agrees with the approved drawing. It shall be confirmed that each appliance flashes.14.3 Inspection.14.3.1* Unless otherwise permitted by 14.3.2 visual inspections shall be performed in accordance with the schedules in Table 14.3.1 or more often if required by the authority having jurisdiction.These deficiencies have the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the administrator and maintenance at the exit conference. The Colorado Department of Public Health and Environment conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a).The initial comments (ID Prefix Tag #K000) are informational only, and are a representation of the facility' s general characteristics.This facility is a Type II (000), two-story structure with a partial basement and licensed for 85 beds. The sensus on the day of the survey was 78. The partial basement, which has controlled access, and therefore not utilized by residents, houses the laundry facilities, boiler room, maintenance office, and storage area. The structure is equipped with a National Fire Protection Association (NFPA) 13 automatic fire suppression system. This survey, conducted April 10,2025, included an inspection for compliance with the fire safety requirements of the 2012 edition of the National Fire Protection Association Life Safety Code, (NFPA-101), Chapter 19, "Existing Health Care Occupancies." The surveyor discussed all deficiencies with the Maintenance Supervisor and staff members throughout the course of the survey, and concluded the survey with a discussion of the deficiencies with the Administrator and the Maintenance Supervisor.
Mar 13, 2025Other
A licensure survey was completed on 3/10/25 to 3/13/25. Two deficiencies were cited. Based on observations, record review and interviews, the facility failed to ensure three (#44, #59 and #13) of six residents received the care and services necessary to meet their nutrition needs to maintain their highest level of physical well-being out of 39 sample residents.Resident #44 was admitted to the facility for long term care on 9/2/22. It was identified that Resident #44 was at risk for weight loss and nutritional decline due to Alzheimer' s disease, previous history of weight loss and hyperthyroidism (increased metabolism due to an overactive thyroid gland).On 10/8/24, Resident #44 weighed 146.5 pounds (lbs). On 12/5/24, Resident #44 weighed 136 lbs, which indicated the resident had lost 10.5 lbs in two months. In December 2024 the facility increased the resident' s Med Pass (oral nutritional supplement). The resident was evaluated by speech therapy (ST) and it was recommended to downgrade the resident' s diet to pureed on 12/25/24. The resident' s comprehensive care plan indicated the resident needed to be weighed weekly to monitor the resident' s nutritional status since she was at risk for weight loss. The facility failed to consistently weigh the resident weekly as directed on the care plan. On 1/8/25 the resident weighed 134.8 lbs, which indicated the resident had lost 8 percent (%) (11.7 lbs) in three months, which was considered severe. The facility fai.. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.
Mar 13, 2025Complaint
A recertification survey with Incident #39400, Incident #39427 and Incident #39428 was completed on 3/10/25 to 3/13/25. Six deficiencies were cited. An Emergency Preparedness survey was conducted from 3/10/25 to 3/13/25. No deficiencies were cited. Based on observations, record review and interviews the facility failed to provide the necessary services to maintain personal hygiene for one (#37) of three residents reviewed for services to maintain highest practicable quality of life out of 39 sample residents.Specifically, the facility failed to ensure Resident #37 consistently received assistance to maintain oral hygiene.Findings include:I. Facility policy and procedureThe Supporting Activities of Daily Living policy and procedure, revised March 2018, was received from the nursing home administrator (NHA) on 3/10/25 at 10:46 a... Based on observations, record review and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the possible development and transmission of infectious diseases.Specifically, the facility failed to:-Ensure the staff followed proper infection control procedures for a resident on enhanced barrier precautions (EBP);-Ensure resident rooms were cleaned in a sanitary manner; and,-Ensure medications were handled in a sanitary manner.Findings include:I. Failure to follow EB.. Based on observations, record review and interviews, the facility failed to use a person-centered approach when determining the use of a grab bar/bed rail for one (#37) of one resident reviewed for grab bars/bed rails out of 39 sample residents.Specifically, for Resident #37, the facility failed to:-Identify alternatives to using grab bars/bed rails prior to installing grab bars/bed rails; and,-Conduct routine assessments and maintenance of the resident' s grab bar/bed rail to evaluate the continued safety and/or the continued need for the grab bar/bed rail.Findings include:I... Based on record review and interviews, the facility failed to prevent physical abuse for one (#274) of three residents reviewed for abuse out of 39 sample residents.Specifically, the facility failed to protect Resident #274 from physical abuse by Resident #276.Findings include:I. Facility policy and procedureThe Abuse policy, dated 5/3/23, was provided by the nursing home administrator (NHA) on 3/10/25 at 11:47 a.m. The policy revealed the facility did not condone resident abuse and would take every precaution possible to prevent resident abuse by anyone, including staff membe.. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.
Ownership & Operations
Who Operates This Facility
Allison Care Center
for profit
Chain Affiliation
Long Peak Operating Company
7 facilities nationwide
Chain avg rating: 3.4/5 · Rank 17 of 17 (Worst)
Ownership & Management
Owners
Allison Snf Holding LLC
Owner · Organization
Long Peak Opco LLC
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit vivage.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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