Lakeland Manor, INC
Strong Medicare quality ratings; families often praise friendly and helpful nursing staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While some families report positive experiences with nursing staff, the facility has received extremely serious allegations regarding nighttime staff conduct and the security of residents' personal property. We strongly advise families to conduct unannounced visits during evening hours and to carefully inventory all belongings brought into the facility.
Google Reviews
Google Reviews
12 reviews on Google“Lakeland Manor, Inc. presents a stark contrast between positive experiences regarding clinical care and severe allegations of staff misconduct. While some families praise the friendly staff and quality of skilled nursing, others report disturbing incidents involving nighttime staff behavior, theft of personal property, and poor end-of-life communication.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful nursing staff
- Effective communication during patient stays
- Quality skilled nursing and rehab services
Concerns
- Theft of resident personal belongings
- Unprofessional and alarming behavior by nighttime staff
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We are so impressed by your 5-star health inspection rating; what specific protocols do you follow to maintain such high clinical standards?
- 2Since we've heard great things about your nursing and rehab services, how do you tailor rehabilitation plans to meet each resident's individual goals?
- 3What steps are in place to ensure that residents' personal belongings and valuables are kept secure and organized within their rooms?
- 4How do you manage staffing and oversight during the overnight hours to ensure the same high level of care we see during the day?
- 5What kind of daily activities or social outings do you organize to help residents stay engaged with one another?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“Thank you for the great care I received during my skilled nursing stay at your facility. Best skilled facility in Ardmore 5 stars!!!”
“All the staff was friendly and helpful during my dad's stay there. They kept me informed every time anything changed.”
“After my grandma died (after a nurse made us leave the window where my grandma was dying) they stole my grandmas TV, Walker, and most of her belongings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lakeland Manor has faced multiple family complaints resulting in deficiencies related to abuse/neglect response, resident communication, and care quality, though all issues have been corrected. The facility shows recurring problems with fire safety systems, resident rights, and food service across five surveys spanning 2022-2025. While all 18 deficiencies have correction dates, the pattern of ongoing complaints and safety violations suggests families should carefully evaluate current conditions.
Feb 27, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Feb 27, 2025Routine2
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 17, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 28, 2023Routine1
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Sep 14, 2022Routine10
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Federal Penalties
Fine
Feb 27, 2025
$8,278
Payment Denial
Feb 27, 2025
1-day denial
Fine
Dec 26, 2023
$4,328
Ownership & Operations
Who Operates This Facility
Lakeland Manor, INC
for profit
Ownership & Management
Owners
Darlene Investment Group II, INC.
Owner · Organization
Darlene Investment Group Lakeland Manor INC
Owner · Organization
Clanton, Amy
Owner (parent company)
Clanton, Troy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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