Elmbrook Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (9 vs median 6.0)
Above average in OK · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility has recently been renovated, the recurring reports of poor hygiene and unresponsive staff are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the actual care provided on the floor rather than just the building's appearance.
Google Reviews
Google Reviews
13 reviews on Google“Elmbrook Home presents a stark contrast between recent aesthetic improvements and severe, recurring reports of neglect regarding resident hygiene and basic care. While some reviewers praise the facility's appearance and staff, multiple family members have documented distressing experiences involving unwashed residents, soiled clothing, and unresponsive call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Recently renovated, modern facility appearance
- Some staff members described as caring by select visitors
Concerns
- Poor hygiene and lack of basic personal care for residents (mentioned by 2 reviewers)
- Unresponsive staff to call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The recent renovations look wonderful; how has the updated environment helped improve the overall atmosphere for the residents?
- 2With the high staffing rating you've achieved, how do you ensure that every resident's call button is answered promptly and their personal care needs are met?
- 3What specific protocols do you have in place to maintain high standards of cleanliness and hygiene throughout the resident rooms and common areas?
- 4Can you tell me about the daily activities and social programs available to help residents stay engaged and connected with each other?
- 5In the event of a medical emergency during the night, what is the immediate process for getting a nurse or doctor to a resident's bedside?
- 6How does the team work together to ensure that even during busy shifts, the quality of one-on-one personal care remains a top priority?
Personalized based on this facility's data
Key Review Excerpts
“To have to remind staff of the need for a bath after 10 days is not good. To see the same clothes on her for days unless we are there to change her. To smell her so strongly you feel sick because of lack of bathing.”
“Went to see a friend he was setting in a old Vinyl chair Without anything in it the vinyl was peeling from where his head was. He was so dirty, had blood on his hands. Fingers nails so long.”
“Elmbrook recently underwent an extensive renovation and looks really nice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elmbrook Home has persistent issues with building safety and exit systems, appearing across multiple surveys from 2022 to 2025, indicating ongoing infrastructure problems. The facility also struggles with resident care planning, medication management, and infection control. Four complaint-triggered deficiencies suggest families have filed reports about communication failures and medication labeling issues. While deficiencies show correction dates, the recurring building safety violations raise concerns about sustained compliance.
Feb 13, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 26, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 16, 2025Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jan 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 30, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 26, 2023Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Elmbrook Home
for profit
Chain Affiliation
Elmbrook Management Company
11 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 11
Ownership & Management
Owners
Elmbrook Properties INC
Owner · Organization
Coble, Tom
Owner (parent company)
Elmbrook Home, INC.
Owner · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit elmbrookhome.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.