Southbrook Healthcare, INC
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
The facility has received significant positive feedback recently regarding staff warmth and hospice support, suggesting an improved environment. However, families should be vigilant about personal belongings and verify the cleanliness of specific rooms before move-in, as past reports of lost items and hygiene concerns remain a point of caution.
Google Reviews
Google Reviews
22 reviews on Google“Southbrook Healthcare receives polarized feedback, with many recent reviewers praising the staff's warmth and the facility's ability to make residents feel at home. However, long-term concerns persist regarding administrative unresponsiveness, recurring issues with lost personal property, and historical complaints about facility cleanliness and odors.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Excellent physical therapy team
- Supportive environment for hospice care
- Welcoming atmosphere for new residents
Concerns
- Loss of resident personal property and clothing (mentioned by 2 reviewers)
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
- Facility cleanliness and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that you have a 5-star CMS rating for health inspections, what specific protocols do you have in place to maintain that high standard of care and cleanliness throughout the facility?
- 2How do you manage the labeling and tracking of personal belongings and clothing to ensure that residents' items are kept safe and accounted for?
- 3What is the best way for family members to stay in the loop regarding their loved one's care, and who is the primary point of contact if we have questions or concerns?
- 4Since your physical therapy team is so highly regarded, could you explain how they collaborate with the nursing staff to support a resident's daily mobility and independence?
- 5What does a typical day look like for a resident here, and how do you encourage participation in social activities to help new residents feel at home?
- 6In the event of a sudden change in health or a medical emergency, what is your process for stabilizing the resident and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“They worked with Hospice to ensure my mother received her medicine every 2 hours for pain and administered her formula through her feeding tube as my mother couldn't feed herself due to her oral cancer.”
“The rooms are small, and you share a bathroom, but, the genuine caring staff and cleanliness of the facility out ways The size of the room and so on.”
“I just let it slide but now I hear from my husband that they lost my 84 year old fathers in law clothes too including the special one I bought him off of Amazon I am.way passed angry no one steals something I bought for one of my family members”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing fire safety and building maintenance issues, with deficiencies appearing across multiple surveys from 2022 through 2025. The most recurring problems involve fire safety systems, smoke barriers, and electrical systems, indicating persistent infrastructure concerns. One family filed a complaint about treatment and care quality in 2024. While the facility corrects violations when cited, the pattern of repeated fire safety deficiencies across years suggests systemic maintenance challenges that families should consider.
Jan 30, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
May 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 2, 2023Routine1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Sep 14, 2022Routine18
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Ownership & Operations
Who Operates This Facility
Southbrook Healthcare, INC
for profit
Chain Affiliation
Elmbrook Management Company
11 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Elmbrook Properties INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit southbrookhealthcare.com
Medicare data downloads
Original nursing home datasets
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