Lake Pointe Village
Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While some families report positive experiences, the recurring reports of bedsores and poor wound care are significant red flags. We strongly advise you to conduct an unannounced visit and specifically inspect the facility's protocols for wound management and staff accountability before choosing this location.
Google Reviews
Google Reviews
30 reviews on Google“Lake Pointe Village receives highly polarized feedback, with some families praising the staff's kindness and the facility's atmosphere, while others report severe concerns regarding clinical care. Multiple reviewers have documented serious issues including the development of bedsores, poor wound management, and allegations of staff theft of personal items. Prospective families should be aware of these significant discrepancies between the positive testimonials and the critical reports of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean facility environment
- Helpful admissions process for some families
Concerns
- Development or neglect of bedsores and wound care (mentioned by 3 reviewers)
- Staff theft or misuse of personal items/snacks (mentioned by 2 reviewers)
- Poor communication or unresponsiveness from admissions staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given the importance of skin integrity, what specific protocols or specialized equipment do you use to ensure residents remain comfortable and prevent pressure wounds?
- 3To ensure residents' personal belongings and snacks stay secure, what systems or oversight do you have in place to monitor the safety of items in individual rooms?
- 4Since staffing levels are a priority for quality care, how do you ensure that residents receive consistent attention and timely responses to their needs throughout the day?
- 5What is the current approach to the dining program, and how do you gather feedback from residents to ensure the meals are meeting their preferences and nutritional needs?
- 6How do you keep families updated on their loved one’s health status, and what is the best way to ensure consistent communication with your team?
Personalized based on this facility's data
Key Review Excerpts
“When a person goes to a facility for physical therapy and develops bed sores instead, there is something tragically wrong with this facility.”
“I found out that her snacks were being eaten by staff cause how can a 90 yo woman go through two grocery bags full of snacks in 4 days.”
“The skill level and care that my dad receives let our family enjoy time away when needed not worrying about dad's care when not available to be there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Pointe Village shows recurring safety and maintenance concerns across multiple surveys, with one complaint filed by families regarding dementia care. The most frequent issues involve fire safety systems (smoke doors, sprinklers), infection control programs, and building safety features like exit signs and electrical systems. While the facility has provided correction dates for all deficiencies, the pattern of repeated safety violations across 2023-2025 suggests ongoing maintenance challenges that families should discuss during visits.
Aug 15, 2025Routine3
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Aug 30, 2024Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 13, 2023Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 8, 2023Routine5
Construction Deficiencies
Meet other general requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Lake Pointe Village
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 14 of 91 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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