Hickory Creek at Scottsburg
Strong Medicare quality ratings; families often praise cozy, home-like environment. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
While the facility is frequently described as warm and home-like, the recent emergence of serious allegations regarding patient mistreatment and poor complaint resolution is concerning. We strongly recommend that you conduct an in-person visit and specifically ask management about their process for handling family grievances and their protocols for staff oversight.
Google Reviews
Google Reviews
14 reviews on Google“Hickory Creek at Scottsburg is frequently praised for its cozy, home-like atmosphere and friendly, welcoming staff. However, recent 2025 reviews raise serious concerns regarding the quality of patient care and the facility's responsiveness to formal complaints.”
Quality Themes
Tap a score for detailsStrengths
- Cozy, home-like environment
- Friendly and polite staff
- Warm and inviting atmosphere
Concerns
- Allegations of staff mistreatment of patients
- Lack of responsiveness to family complaints
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the smaller capacity of 36 residents, how do you foster that cozy, home-like atmosphere while ensuring each resident receives the individual attention they need?
- 2I noticed the staffing rating is currently lower than other areas; what steps is the facility taking to ensure there is consistent, high-quality support for residents throughout the day and night?
- 3Communication is very important to our family; what is the best way for us to stay updated on our loved one's care, and how do you handle family feedback or concerns when they arise?
- 4We’ve read some positive things about the warmth of your staff, but we want to ensure our loved one feels safe and well-supported; what is your process for monitoring staff-resident interactions to ensure the highest standard of care?
- 5Could you walk us through a typical day for a resident here, and how do you personalize activities to fit the interests of someone living in a smaller community like this?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly would we be notified of the situation?
Personalized based on this facility's data
Key Review Excerpts
“The residents and staff are wonderful here at Hickory Creek at Scottsburg. The atmosphere is cozy and warm the moment you walk in the door.”
“Please do not send your love ones here some of the staff miss treat there patience And if you call and make a complaint on the behalf of your loved one, they do not really listen.”
“Nice facility and the staff are always polite and have a smile when I come to visit my family member.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered inspections, resulting in recurring issues with medication management, medical records handling, and resident communication rights. The same pharmacy service and medical records deficiencies appeared in both 2024 and 2025, suggesting persistent problems despite correction plans. Fire safety violations were also significant, though these appear to have been addressed after a major 2023 survey.
Dec 4, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 28, 2025Routine2
Egress Deficiencies
Install proper backup exit lighting.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 6, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 25, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Sep 21, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 12, 2023Routine9
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Hickory Creek at Scottsburg
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 72 of 91
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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