Lake Forest Senior Living at Mountain Home
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
While the facility is physically clean and offers good activities, the recurring reports of poor communication and serious medication management issues are major red flags. We strongly advise families to interview the Director of Nursing directly about their medication safety protocols and to observe staff interactions during a weekend visit before committing.
Google Reviews
Google Reviews
24 reviews on Google“Lake Forest Senior Living receives highly polarized feedback, with some visitors praising the clean facility and friendly staff, while others report serious concerns regarding medical negligence and poor communication. Families have expressed significant frustration over unprofessional behavior from leadership and staff, as well as issues with discharge planning and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and attentive staff members
- Variety of activities for residents
Concerns
- Unprofessional staff behavior and poor communication (mentioned by 4 reviewers)
- Understaffing and visible employee conflict (mentioned by 2 reviewers)
- Inadequate medical care and medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from families; how does the administration typically use resident and family input to improve care?
- 2With the variety of activities mentioned by others, how do you ensure residents stay engaged with programs that match their specific interests?
- 3How does the nursing team manage medication schedules and ensure there are no errors during shift changes?
- 4What is the protocol for communicating important medical updates or changes in condition to family members promptly?
- 5How does the facility manage staffing levels during busy periods to ensure every resident receives attentive care?
- 6Can you tell me more about how the staff maintains the cleanliness and upkeep of the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“My father has not been given his pain meds and when it was ask about they had the nerve to say 'Well his is a DNR right?'”
“The social worker Lisa was very unprofessional an could not communicate. She slammed the door in my face an it's very hard to get any of the staff available like they are very delusional.”
“I called the assisted living manager and left several detailed messages with their voice mail. I was very disappointed as I never got a return call.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 29 deficiencies across multiple surveys with families filing complaints about safety protocols and care quality. Recurring issues include medication management, fire safety systems, and infection control that persist across different inspection periods. While all deficiencies show correction dates, the pattern of repeated problems in critical areas like nursing staffing and safety systems warrants careful evaluation during your visit.
Jun 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
May 8, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Apr 14, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Lake Forest Senior Living at Mountain Home
for profit
Chain Affiliation
Continuum Healthcare
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 12
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit mountainhomesl.com
Medicare data downloads
Original nursing home datasets
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