Gassville Therapy and Living
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and responsive administration, making it a strong choice for those prioritizing a warm, home-like environment. However, because some past reviews mentioned staffing shortages and slow response times, we recommend you observe the facility during a weekend or evening visit to ensure the care levels meet your expectations.
Google Reviews
Google Reviews
50 reviews on Google“Gassville Therapy and Living receives high praise from many families and residents who describe the staff as compassionate, attentive, and family-oriented. While some reviewers acknowledge the building is not modern, they emphasize that the quality of care and the responsiveness of the administration compensate for the facility's age. However, a minority of reviewers have raised serious concerns regarding staffing shortages, slow response times to call lights, and historical issues with management and infection control.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Responsive and involved administrative team
- Warm, family-like atmosphere
- Effective physical therapy services
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong reputation for compassionate care; how do you maintain that family-like atmosphere while managing a capacity of 105 residents?
- 2With the current staffing levels, what is your protocol for ensuring residents receive timely assistance when they call for help?
- 3I understand that dining is a major part of daily life; how are you working to ensure that meals are consistently served at the right temperature and meet resident preferences?
- 4Given the 4/5 star health inspection rating, what specific improvements or internal audits are currently in place to ensure you maintain high safety standards?
- 5Could you walk me through the daily activity schedule and how you encourage residents to participate in social or physical therapy programs?
- 6How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in their health status?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff has so much compassion for their residents and family. They truly go above and beyond. I am so happy Mom has this much love and compassion in her life at this time.”
“Gassville might not be the shiniest penny when it comes to a nursing home, but they make up for it with the staff. They do their very best to provide a loving home for your family member.”
“The building, although not new, has the a cheerful decor and design than newer ones lack. Gassville Nursing Center is my choice in the Twin Lakes Area. It is VERY clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints triggering 10 deficiencies, indicating ongoing concerns about care quality and resident treatment. The most recurring issues involve food safety and nutrition services, care planning problems, and resident rights violations including dignity and respect. While all deficiencies show correction dates, the pattern of repeated complaints across multiple surveys suggests persistent quality concerns that families should carefully investigate during visits.
Dec 18, 2025Routine4
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Nov 19, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 11, 2024Routine9
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 11, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 25, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 7, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Gassville Therapy and Living
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 8 of 37 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit gassvillelivingcenter.com
Medicare data downloads
Original nursing home datasets
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