Care Manor Nursing and Rehab
Strong Medicare quality ratings; families often praise skilled physical therapy team. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
While some residents report success with the physical therapy team, the recurring reports of hygiene neglect and slow response times are significant red flags. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
41 reviews on Google“Care Manor Nursing and Rehab receives highly polarized feedback, with recent reviews highlighting significant concerns regarding hygiene, staffing levels, and neglect. While some residents report positive experiences with physical therapy and individual staff members, multiple families and patients describe distressing conditions including unaddressed hygiene needs, slow response times, and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical therapy team
- Some individual staff members are described as caring
- Recent improvements in communication reported by some families
Concerns
- Neglect and poor hygiene (soiled clothing/bedding, lack of bathing) (mentioned by 7 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor quality or cold food (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the current staffing rating of 3 stars, how do you ensure that residents receive timely assistance with daily hygiene and personal care needs?
- 2I noticed some feedback regarding the quality and temperature of meals; could you walk me through how the dining experience is managed and how you gather resident feedback on the food?
- 3Given that cleanliness is a top priority for our family, what is your current protocol for ensuring that resident rooms and linens are kept fresh and sanitized throughout the day?
- 4What is the best way for family members to stay in touch with the care team, and how do you ensure that calls are returned promptly?
- 5Since the physical therapy team is highly regarded here, how do they coordinate with the nursing staff to support a resident's daily mobility and rehabilitation goals?
- 6In the event of a medical emergency or a sudden change in health status, what is the specific process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are thorough and skilled . The cooks are amazing , whipping up special menues to everyone’s taste . Housekeeping staff are all great at their jobs , keeping the rooms clean .”
“While there on Sunday April 27th, the other resident was sitting in his wheelchair in a pond of urine that was running all over the floor. They had a towel on the floor under the wheelchair that was clearly soaked!”
“My bedside kimode overflowed causing me to put my hand in it. The food was horrific and I lost 30 lbs. My clothes were left in the laundry, but I was welcome to go through lost and found.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Care Manor has concerning patterns of deficiencies with families filing complaint reports about infection control and resident rights issues. The facility repeatedly struggles with care planning and resident assessments across multiple surveys, along with medication management and infection control problems. While all violations show correction dates, the recurring nature of care planning deficiencies suggests ongoing challenges in providing consistent, individualized resident care.
Aug 29, 2025Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 17, 2025Complaint1
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
May 16, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 16, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 10, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Care Manor Nursing and Rehab
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 14 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit caremanornursingandrehab.com
Medicare data downloads
Original nursing home datasets
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