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Nursing HomeMedicaid Top Rated

Hiram Shaddox Health and Rehab

Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

1100 Pinetree Lane, Mountain Home, AR 72653140 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 60 Google reviews

5
4
3
2
1
Hiram Shaddox Health and Rehab Nursing Home in Mountain Home, AR — Street View
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What this means for your family

While many families praise the facility's modern environment and friendly staff, there are recurring, serious reports of neglect and medication errors. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

60 reviews on Google
Hiram Shaddox Health and Rehab receives polarized feedback, with many reviewers praising the modern, clean facility and friendly staff, while others report severe concerns regarding neglect and poor communication. While some families describe the environment as a 'second family' with excellent rehab services, critical reports highlight issues with understaffing, medication errors, and failure to assist residents with basic needs like feeding and hygiene.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean9.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Modern, clean, and well-maintained facility
  • Friendly and compassionate nursing and CNA staff
  • Effective rehabilitation therapy services
  • Cozy, welcoming atmosphere

Concerns

  • Severe understaffing and lack of basic resident care (hygiene, feeding) (mentioned by 2 reviewers)
  • Poor communication and discharge planning (mentioned by 2 reviewers)
  • Medication errors and failure to follow dietary requirements (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02021(2)4.32022(6)4.62023(14)4.42024(8)4.82025(24)3.92026(8)

Distribution · 62 analyzed

5
50
4
5
3
0
2
0
1
7

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how well-maintained and clean the facility is; how does the team ensure this high standard of cleanliness is maintained for every resident's room?
  • 2Since the nursing and CNA staff are so highly regarded for their compassion, how do you ensure they have enough support to provide consistent personal care like hygiene and feeding?
  • 3How does the facility manage medication administration and dietary requirements to ensure every resident's specific medical needs are met accurately?
  • 4What is the process for keeping families updated on changes in a resident's condition or during the discharge planning process?
  • 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
  • 6What kind of daily activities or social events are available to help residents enjoy the cozy and welcoming atmosphere of the community?

Personalized based on this facility's data


Key Review Excerpts

My Brother is in this place and it is a total nightmare. Extremely understaffed. He is rarely checked on. Put food in front of him, he cant feed himself and they don’t help. Never clean him, leave him in wet clothing from urine leakage.

Long-term resident's family · 2024☆☆☆☆

Having my 100 yr old mom in here for rehab has been nothing but great!!! Everyone here has been so kind, helpful and compassionate.I have not met one person that was not!!

Rehab patient's family · 2026★★★★★

She was even sent home with the someone elses medications. Negligent at best.

Long-term resident's family · 2022☆☆☆☆
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
58%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
19.4%
AR
14.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AR
1.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
15.5%
AR
11.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.3%
AR
11.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
AR
94.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
14.4%
AR
10.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
81.8%
AR
82.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.3%
Better than Avg
Here
83.3%
US
79.8%
AR
77.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AR
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (4.3)

This facility has 22 deficiencies across 4 surveys with one complaint-triggered inspection regarding infection control. The most recurring issues involve medication management, infection control protocols, and resident rights violations. While all deficiencies show correction dates, some problems like medication self-administration rights have repeated across multiple surveys, suggesting ongoing challenges in these areas that families should discuss during visits.

May 15, 2025Routine
2
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 23, 2024Routine
5
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Dec 1, 2022Routine
14
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0885Potential for harm · PatternCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hiram Shaddox Health and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Anthony & Bryan Adams

Chain Size

38 facilities nationwide

Chain avg rating: 3.8/5 · Rank 5 of 37 (Best)

Ownership & Management

Key personnel

Dvorak, NoraManaging Control - Governing BodyLockard, TiffanyManaging Control - Governing BodySpeaks, KathyManaging Control - Governing BodyDvorak, NoraOfficer / DirectorAdams, AnthonyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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