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Nursing HomeMedicaid Investigative

Kingwood Rehabilitation and Healthcare Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

23775 Kingwood Place, Kingwood · Kingwood, TX 77339194 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 63 Google reviews

5
4
3
2
1
Kingwood Rehabilitation and Healthcare Center Nursing Home in Kingwood, TX — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (12 vs median 8.0)

Bottom 25% in Texas · Critically understaffed (RN) · Worst in MOMENTUM SKILLED SERVICES chain · $111,650 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

The facility appears to be undergoing a significant positive transformation, with recent reviews highlighting a clean, modern environment and much better staff attitudes. However, because of a documented history of serious neglect and staffing issues, families should specifically verify current nursing ratios and meal temperatures during their visit.

Google Reviews

Google Reviews

63 reviews on Google
Families considering Kingwood Rehabilitation and Healthcare Center will find a starkly divided landscape of experiences. While recent reviews from 2025 and 2026 highly praise the facility's cleanliness, modern renovations, and attentive nursing staff, a significant history of severe allegations regarding neglect, poor hygiene, and administrative incompetence persists in older reviews.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean6.0Activities5.0Meds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean and beautifully renovated facility
  • Attentive and kind nursing staff
  • Effective physical and occupational therapy
  • Welcoming and professional atmosphere for tours

Concerns

  • Inadequate hygiene and patient care (mentioned by 3 reviewers)
  • Poor food quality and temperature (mentioned by 2 reviewers)
  • Administrative and communication failures (mentioned by 3 reviewers)
  • Staffing shortages and slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(1)'20(1)'22(4)'24(5)'26(18)

Distribution · 65 analyzed

5
32
4
7
3
1
2
1
1
24

How They Respond to Reviews

63%response rate
Good

The owner provides personalized responses that frequently address specific details mentioned in the reviews, such as cleanliness, staff kindness, or community partnerships. For negative reviews, the owner maintains a professional, non-defensive tone, prioritizing privacy and inviting further internal investigation.

Questions for Your Tour

  • 1We've heard wonderful things about how beautiful and renovated the facility is; could you show us some of the common areas where residents relax?
  • 2Since we want to ensure our loved one is always well-attended to, how do you manage call responses and staffing during the night shifts?
  • 3How does the clinical team ensure that medication schedules are followed accurately and consistently every day?
  • 4We'd love to know more about the dining experience—how do you ensure meals are served at the right temperature and that the menu stays varied?
  • 5What is the process for communicating important health updates or changes in care from the administration to the family?
  • 6In the event of a sudden medical emergency, what are the immediate steps the nursing staff takes to stabilize a resident?

Personalized based on this facility's data


Key Review Excerpts

The building has been beautifully renovated—clean, modern, and welcoming, with such great energy throughout.

Prospective resident's family · 2026★★★★★

One thing that really stood out was seeing a staff member sitting and chatting with a Spanish-speaking resident when I first walked in. That kind of genuine care is rare.

Visitor · 2026★★★★★

The breakfast that a resident receives is very small, and most of the meals are cold. There has only been one hot meal that my dad has received.

Long-term resident's family · 2025★★★★
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
38%
Registered nurses for medical care
Total Nursing
3.12hrs
76%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

6

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.3%
TX
14.9%
Harris
12.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
14.4%
TX
16.1%
Harris
12.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.6%
Mixed vs Avgs
Here
9.6%
US
15.4%
TX
9.4%
Harris
8.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.9%
Mixed vs Avgs
Here
14.9%
US
19.5%
TX
18.4%
Harris
13.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.1%
Mixed vs Avgs
Here
17.1%
US
19.4%
TX
14.2%
Harris
12.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.1%
Worse than Avg
Here
70.1%
US
81.8%
TX
89.2%
Harris
86.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.0%
Mixed vs Avgs
Here
80.0%
US
79.7%
TX
88.0%
Harris
86.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
TX
1.5%
Harris
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (9.1)
15 complaint-triggered
$111,650 in fines

This facility has significant concerns with 23 of 34 deficiencies triggered by family complaints, indicating ongoing problems that prompted reports. Major recurring issues include protection from abuse and neglect, medication management, and accident prevention/safety hazards. While all deficiencies show correction dates, the pattern of repeated violations across the same care areas—particularly safety issues appearing in multiple surveys—suggests persistent systemic problems families should carefully evaluate.

Jun 29, 2025Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 29, 2025Routine
7
0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0685Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jun 3, 2025Complaint
5
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0686Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 16, 2024Routine
2
0929Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

May 16, 2024Complaint
7
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 7, 2023Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jun 3, 2025

$72,573

Ownership & Operations

Who Operates This Facility

Owner / Operator

Uvalde County Hospital Authority

Organization Type

for profit

Management Company

KRHC LLC

Administrator

KATHERINE D POTTS

Chain Affiliation

Chain Name

Momentum Skilled Services

Chain Size

10 facilities nationwide

Chain avg rating: 2.0/5 · Rank 8 of 10 (Worst)

Ownership & Management

Owners

Uvalde County Hospital Authority

Owner · Organization

100%

Key personnel

Fuze Ventures, Lp5% or Greater Mortgage InterestHealthcare Investments Rc, LLC5% or Greater Mortgage InterestKrhc Re, LLC5% or Greater Mortgage InterestM Ventures 111, LLC5% or Greater Mortgage InterestMmt Realty-Kingwood, LLC5% or Greater Mortgage Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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