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Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 66 Google reviews
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Public Google reviewers rate Keystone Villa at Douglassville Personal Care highly. Reviewers highlight: compassionate and attentive nursing staff, clean and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally praise Keystone Villa for its compassionate staff and the sense of community, with many long-term residents feeling safe and welcomed. However, there are serious allegations regarding medication management errors and inconsistent care quality during respite stays. While many find the amenities and cleanliness excellent, some reviewers express significant frustration with management communication and rising costs.
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Key Review Excerpts
“The care he had was fantastic from all of the staff. He had a lot of problems due to his illness, but they were always there to take care of his needs. None of them lost patience with him even during his bad times.”
“First, the place is spotless. The custodial staff does an excellent job. Second you will see a warmness from EVERYONE, staff and residents alike.”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, Keystone Villa at Douglassville Personal Care underwent 53 inspections, resulting in 20 clean reports and 60 recorded violations. Documented findings include issues regarding medication administration, outdated resident support plans, and lapses in following required safety protocols for resident transfers.
No deficiencies are reported in this inspection record.
Sanitary conditions were inadequate, including coffee grounds under a kitchenette sink and a wastebasket with soiled incontinence products in a resident room.
A full, uncovered trash can was found in a shared resident bathroom.
An unlocked and unattended medication cart was observed with a medication bottle containing resident information accessible on top.
A resident's oxygen tank was stored on the floor rather than in a secure storage container or cart to prevent tipping.
Eye drops were found in an unlocked cabinet within a resident's room in the secured dementia care unit.
A staff person who had not completed the Department-approved medication administration course administered eye drops to a resident.
No deficiencies are reported in this inspection record.
A resident was admitted to the Secure Dementia Care Unit without a written cognitive preadmission screening being completed within the required 72 hours prior to admission.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
The home failed to adhere to a resident's toileting schedule, missing 27 scheduled toileting instances.
A resident reported being punched in the head and pushed by a staff member, and staff was heard making disparaging remarks.
Hsl Douglassville Subtenant LLC
for profit
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