Pottstown Skilled Nursing and Rehabilitation Cente
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 129 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Above average in PA · Below recommended RN staffing · Chain outperformer · No penalties on record
What this means for your family
This facility's strong rehab therapy team makes it a solid choice for post-surgery recovery, as many families report successful outcomes. However, families should be vigilant regarding daily care; specifically, monitor hygiene and call-bell response times, as multiple reviewers have noted inconsistent attention to these basic needs.
Google Reviews
Google Reviews
129 reviews on Google“Pottstown Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and friendly staff, while others report serious concerns regarding neglect, poor hygiene, and understaffing. While recent reviews highlight improvements in communication and responsiveness, recurring complaints about slow call-bell response times and inconsistent care quality suggest that experiences can vary significantly depending on the unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Friendly and welcoming front-desk and nursing staff
- Secure facility with controlled access
- Proactive communication regarding medical status
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 6 reviewers)
- Inconsistent hygiene and lack of regular showering for residents (mentioned by 5 reviewers)
- Poor food quality and lack of attention to dietary needs (mentioned by 6 reviewers)
- Understaffing leading to unprofessional behavior or neglect (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy works with the nursing staff to support daily progress?
- 2How does the team ensure that residents' specific dietary needs and preferences are met during meal times?
- 3What is the protocol for responding to call bells to ensure residents receive timely assistance throughout the night?
- 4Can you describe the daily schedule for activities and how you keep residents engaged and socially connected?
- 5How does the nursing staff maintain consistent hygiene and personal care routines for all residents?
- 6We noticed the front desk staff is very welcoming; how does that team communicate important medical updates or changes in status to family members?
Personalized based on this facility's data
Key Review Excerpts
“My mother was here for 2 weeks of rehab before we could move her into assisted living. Everyone from the front desk, nurses, PT, PA, social workers & food service was thoughtful & caring.”
“Pottstown Skilled Nursing and Rehab was very quick to respond to my concerns about a change in my father-in-law's mental status. They approved sending him out 911 to the local hospital. We found out there was a medical reason going back to my father-in-law's surgery.”
“My husband has been a patient for 3 months. The first month he was showered once & that was after I complained that he wasn't showered. Then he wasn't showered again till I called the dept of health about it!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 5 deficiencies, including recurring issues with nurse staffing information posting that remains uncorrected from August 2025. The facility shows persistent problems across resident rights, care planning, and medication management, with deficiencies appearing in every survey from 2023-2026. While most violations are eventually corrected, the pattern of recurring issues in basic care areas and ongoing staffing transparency problems warrants careful consideration during any visit.
Feb 24, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 21, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 12, 2025Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 10, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jun 27, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Pottstown Skilled Nursing and Rehabilitation Cente
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 66 of 188
Ownership & Management
Owners
Genesis Pm Pa Operations LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit pottstownnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Manatawny Center for Rehabilitation and Nursing
2.3 miNursing Home · Pottstown, PA
The Residences at Manatawny Village
2.3 miAssisted Living · Pottstown, PA
Sanatoga Court
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Sanatoga Center
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Amity Place
4.5 miAssisted Living · Douglassville, PA
Keystone Villa at Douglassville Personal Care
4.9 miAssisted Living · Douglassville, PA