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Nursing HomeMedicaid Investigative

Keystone Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

44 Keystone Drive, Leominster, MA 01453106 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 35 Google reviews

5
4
3
2
1
Keystone Center Nursing Home in Leominster, MA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (51%)
  • High RN turnover (71%)

Bottom 25% in MA · Below recommended RN staffing · Worst in EPHRAM LAHASKY chain · $33,476 in fines

Source: Medicare data

What this means for your family

While the facility's social work and therapy departments are highly praised for their dedication, the recurring reports of neglect, poor hygiene, and slow response times are critical red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the environment and the responsiveness of the staff during off-peak hours.

Google Reviews

Google Reviews

35 reviews on Google
Keystone Center presents a highly polarized experience for families, with significant praise for specific staff members like the social worker, contrasted by severe concerns regarding facility maintenance and staffing levels. While some residents report successful rehabilitation and compassionate care, multiple families have raised alarming reports of neglect, poor hygiene, and slow response times to urgent patient needs. Prospective families should be aware of the facility's aging infrastructure and the recurring reports of understaffing that impact daily care quality.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean2.0ActivitiesN/AMeds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly regarded social work and administrative support
  • Effective physical and occupational therapy teams
  • Compassionate individual nurses and CNAs
  • Proactive discharge planning

Concerns

  • Chronic understaffing leading to slow call-bell response times (mentioned by 8 reviewers)
  • Poor facility cleanliness and aging, run-down infrastructure (mentioned by 6 reviewers)
  • Neglect of basic patient needs (hygiene, toileting, fall prevention) (mentioned by 5 reviewers)
  • Lack of communication and responsiveness from nursing staff (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)5.02.0'20(1)3.01.5'23(6)3.63.6'25(14)3.0'26(2)

Distribution · 37 analyzed

5
14
4
7
3
2
2
2
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what is the specific protocol for ensuring call-bells are answered promptly, especially during evening and weekend shifts?
  • 2I noticed some areas of the facility appear to be aging; what is your current plan or schedule for facility maintenance and deep cleaning of resident rooms?
  • 3How does your nursing team ensure consistent communication with families regarding daily hygiene, toileting assistance, and fall prevention updates?
  • 4Since your therapy team is highly regarded, how do they coordinate with the nursing staff to ensure that physical and occupational progress is maintained throughout the day?
  • 5What steps are being taken to improve the dining experience and ensure that residents receive personalized attention during meal times?
  • 6How do you manage medication administration to ensure accuracy and timely delivery for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

The staff is phenomenal and beyond wonderful. The PT/OT staff Racheal, Megan and Kelly so encouraging that makes you want to work harder.

Rehab patient · 2024★★★★★

My sister has had at least three bad falls there because no one comes to help when y

Long-term resident's family · 2024☆☆☆☆

The call button didnt work, the safety grab bars fell off the wall if touched and there was no lights outside the facility.

Rehab patient's family · 2026☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility52.2%
Worse than Avg
Here
52.2%
US
12.1%
MA
13.7%
Worcester
12.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
14.4%
MA
16.9%
Worcester
16.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
15.5%
MA
21.3%
Worcester
21.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Worcester
93.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
19.5%
MA
19.4%
Worcester
20.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
95.5%
MA
94.8%
Worcester
96.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.0%
Better than Avg
Here
93.0%
US
81.8%
MA
77.6%
Worcester
79.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.7%
Better than Avg
Here
92.7%
US
79.8%
MA
77.7%
Worcester
80.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (8.9)
11 complaint-triggered
$33,476 in fines

Keystone Center has concerning complaint patterns, with families reporting serious issues including abuse and neglect across multiple surveys since 2023. The most frequent problems involve care planning failures, safety hazards, and abuse prevention breakdowns. While the facility reports correcting all identified deficiencies, the recurring nature of complaints about fundamental care issues—particularly around resident safety, proper care planning, and protection from harm—suggests ongoing challenges that families should carefully consider when evaluating this facility.

Nov 19, 2025Routine
6
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Jul 29, 2025Complaint
2
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Sep 12, 2024Routine
35
0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0221Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide rooms that can be unlocked from inside without a key.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0254Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide hallway or ground-level exits in all residents' rooms.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 29, 2024Complaint
5
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Jul 2, 2024Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Feb 14, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jul 2, 2024

$26,033

Ownership & Operations

Who Operates This Facility

Owner / Operator

Keystone Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ephram Lahasky

Chain Size

23 facilities nationwide

Chain avg rating: 1.9/5 · Rank 22 of 26 (Worst)

Ownership & Management

Key personnel

Katz, MichelleManaging Control - Governing BodyKatz, MichelleManagerKatz, MichelleAdp of the SnfMajekodunmi, AkindeleAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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