Highlands, the
Strong Medicare quality ratings; families often praise warm, attentive, and compassionate nursing staff. Still worth an in-person visit.
based on 346 Google reviews

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What this means for your family
The Highlands is highly recommended for its compassionate nursing staff and clean environment, making it a strong candidate for long-term care. However, families should be proactive regarding communication during medical transitions and monitor meal quality, as these are the most frequently cited areas for improvement.
Google Reviews
Google Reviews
346 reviews on Google“The Highlands is generally well-regarded for its compassionate, attentive nursing staff and clean, welcoming environment. While many families express high satisfaction with the care provided during rehab and long-term stays, some reviewers have raised concerns regarding inconsistent food quality, occasional administrative rudeness, and lapses in patient safety or communication.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy teams
- Welcoming and helpful reception/front-desk staff
Concerns
- Inconsistent or poor food quality (cold, salty, incorrect orders) (mentioned by 3 reviewers)
- Rudeness from administrative or non-nursing staff (mentioned by 3 reviewers)
- Safety incidents or falls during rehabilitation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 224 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very active in responding to online feedback; how do you use that family input to make improvements to the resident experience?
- 2Could you walk me through the current process for meal service and how you ensure that dietary preferences and food quality meet residents' expectations?
- 3With the recent focus on rehabilitation services, what specific protocols are in place to ensure resident safety and fall prevention during therapy sessions?
- 4Given the CMS staffing rating, could you share how you maintain consistent care levels and support for residents throughout the different shifts?
- 5What does a typical daily activity schedule look like for residents who are looking to stay engaged and social within the community?
- 6How does your administrative team work to ensure that every interaction with families and residents remains warm, welcoming, and supportive?
Personalized based on this facility's data
Key Review Excerpts
“The nurse supervisor , charge nurse, nurses and nursing assistants were so attentive. Asking family what his needs are, medication schedules… on top of it!!!!!”
“I can’t express enough how grateful I am that everyone there is just so wonderful!! It starts with the woman at the front desk, to the aids, to the nurses( especially Kathy on the 3rd floor!!!!).”
“The nurses and CNA's were so caring, compassionate and gave wonderful end of life care for my mom. I am truly grateful for that during a difficult time in our lives.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The facility shows concerning patterns with 29 deficiencies across multiple surveys, including one complaint-triggered issue from families. Recurring problems include care planning and resident assessments, infection control, and fire safety systems. While all deficiencies show correction dates, the same issues repeat across surveys, suggesting persistent challenges in maintaining standards for care planning, safety systems, and infection prevention.
Nov 25, 2025Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Jul 23, 2024Routine11
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 20, 2023Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Highlands, the
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 94 of 194
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
346 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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