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Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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Public Google reviewers rate Brookdale Northwest Hills highly. Reviewers highlight: compassionate and attentive care staff, welcoming and family-oriented atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Brookdale Northwest Hills can expect a highly compassionate environment, with many long-term residents and their families praising the staff's kindness and the facility's ability to feel like a true home. While recent reviews are overwhelmingly positive regarding care and community, older reviews from 2019 highlight significant concerns regarding leadership and nursing management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 29 analyzed
The owner uses highly standardized, template-based responses that avoid addressing specific allegations. While they acknowledge the dissatisfaction, they rely on repetitive phrases about forwarding concerns to management.
Personalized based on this facility's data
Key Review Excerpts
“Brookdale Northwest Hills has exceeded my expectations of what an assisted living facility should be. It truly is a "home" for the resident.”
“The dining manager and staff are friendly and treats each resident as a family member. The food is delicious, presentation is beautiful, and the dining hall is inviting.”
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Northwest Hills has had previous inspections citing various Life Safety Code violations related to building maintenance, fire safety equipment, and emergency systems. However, there are currently no active enforcement actions listed against the facility.
Health Code (1 violations)
No specific description provided for Health Code violation on this date.
Life Safety Code (8 violations)
The facility failed to ensure the building was kept in good repair.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide portable extinguishers in the type and/or location required.
The facility failed to ensure that locking devices on exit doors complied with Special Locking Arrangements in the Life Safety Code.
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
Brookdale Northwest Hills LLC
for profit
ARC MANAGEMENT, LLC
STEVEN G AICHLMAYR
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Google Reviews
27 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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