Nursing HomeMedicaid Medicare 5-star

Peak Resources - Gastonia

Strong Medicare quality ratings; public reviewers often praise highly skilled rehabilitation therapy team. Still worth an in-person visit.

2780 X-Ray Drive, Gastonia, NC 28054|104 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

2.9/5

based on 52 Google reviews

(704) 861-0981 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)

No Medicare penalties on record · 2 findings in latest survey

Source: Medicare data

What this means for your family

Peak Resources - Gastonia has a strong overall Medicare rating. Public reviewers frequently mention: highly skilled rehabilitation therapy team and compassionate and attentive individual nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

55 public Google reviews available

Peak Resources - Gastonia receives highly polarized feedback, with some families praising the rehabilitation therapy team and compassionate bedside staff, while others report severe neglect and communication failures. Recurring complaints focus on chronic understaffing, slow response times to call lights, and poor management oversight, particularly during night shifts. Potential families should be aware of the significant disparity between positive rehab experiences and negative long-term care reports.

Quality Themes

Tap a score for details

Strengths

Highly skilled rehabilitation therapy team
Compassionate and attentive individual nursing staff
Clean and odor-free facility environment
Proactive communication with distant family members

Concerns

Chronic understaffing leading to neglect (mentioned by 8 reviewers)
Slow response times to call lights (mentioned by 5 reviewers)
Poor management and lack of administrative support (mentioned by 4 reviewers)
Inadequate hygiene and toileting assistance (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 55 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed the rehabilitation team is highly regarded here; how do you integrate those therapy services into the daily routine for residents who need extra support?
2With a 3-star CMS staffing rating, could you walk me through how you manage call light response times during peak hours to ensure residents aren't waiting too long for assistance?
3Some families have expressed concerns regarding the consistency of toileting and hygiene support; what specific protocols or staff check-ins do you have in place to ensure these needs are met promptly?
4I see that communication is an area you are working to improve; what is the best way for me to stay updated on my loved one's care, and how do you ensure that information reaches us consistently?
5How does the facility approach the dining experience to ensure that meals are both nutritious and enjoyable for residents, given that this is an area you are currently focusing on improving?
6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and how quickly can we expect to be notified as a family?

Personalized based on this facility's data

Key Review Excerpts

“Amazing therapy team providing excellent rehab to help get residents back into their homes and community.”

Rehab family member · 2023★★★★★

“I live two states away and they keep me informed constantly. I have another relative in another place and I get NO information about his life, socializations, why he is being moved, nada.”

Long-term resident's family · 2026★★★★★

“We always would have to wait for someone to come to come in her room to check on her. I know they have other patients but 30 minutes is too long. We would see some of the workers hiding in the rooms”

Long-term resident's family · 2025★☆☆☆☆

Source: 55 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.48hrs

64%

Registered nurses for medical care

Total Nursing

3.13hrs

76%

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

20%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

13.9%

15.6%

Gaston

18.1%

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.8%

5.9%

Gaston

14.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

14.1%

18.3%

Gaston

20.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

93.5%

92.0%

Gaston

94.4%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility24.6%

Worse than Avg

Here

24.6%

19.5%

21.3%

Gaston

23.4%

Residents vaccinated for the flu

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

95.5%

94.1%

Gaston

96.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility94.6%

Better than Avg

Here

94.6%

79.8%

78.1%

Gaston

85.6%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.7%

Better than Avg

Here

93.7%

82.0%

80.6%

Gaston

87.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Mixed vs Avgs

Here

1.4%

1.6%

1.4%

Gaston

0.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

11findings in history

Latest survey: 2 · well below NC avg (5.6)

3 complaint-triggered findings

Families filed complaints that led to citations for food safety and nutrition issues, which have persisted across multiple surveys from 2023 to 2025. The facility has recurring problems with fire safety systems, food service, and medication labeling. While all deficiencies show correction dates, the repeated food safety violations and complaint-triggered inspections suggest ongoing care quality concerns that families should carefully consider.

Jun 17, 2026Complaint1 finding

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jun 17, 2026Routine1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 3, 2025Routine4 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Dec 14, 2023Complaint2 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jun 9, 2022Routine3 findings

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0352Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Peak Resources - Gastonia

Organization Type

for profit

Chain Affiliation

Chain Name

Peak Resources, INC.

Chain Size

8 facilities nationwide

Chain avg rating: 3.6/5 · Rank 1 of 9 (Highest rating)

Ownership & Management

Key personnel

Hill, BrianOfficer / DirectorPeak Resources INCManagerHill, BrianManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(704) 861-0981

peakresourcesinc.com

2780 X-Ray Drive

Gastonia, NC 28054

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References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

52 reviews from families & visitors

Official Website

Visit peakresourcesinc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.