Jla Healthcare Services LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 14 Google reviews

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What this means for your family
This facility is an excellent choice for families seeking a warm, home-like environment, particularly for residents with dementia. The staff's dedication to communication and the availability of private accommodations are significant advantages. There are no major recurring concerns identified in the recent reviews.
Google Reviews
Google Reviews
14 reviews on Google“Families considering JLA Healthcare Services (The Chalet Montara) can expect a highly compassionate, family-like environment specifically noted for its excellence in dementia care. Reviewers consistently praise the owner, Loi, and her staff for their attentive, kind, and professional approach to resident well-being. While the facility is highly rated, it is specifically noted for its high-quality private accommodations and strong communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Exceptional dementia and memory care
- Strong, transparent family communication
- Clean and beautifully maintained living spaces
- Private room and bathroom options
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a small, intimate community of 24 residents, how do you ensure each person receives personalized attention during meal times and daily routines?
- 2I've heard wonderful things about the compassion of your nursing staff; how do you foster that culture of care among your team?
- 3Since you offer private rooms and bathrooms, how do you help new residents transition into their personal space to feel at home?
- 4Can you tell me more about the specific programming and activities you have in place for your memory care residents?
- 5How does your team handle communication with families, and what is the best way for us to stay updated on our loved one's well-being?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting both the on-site staff and our family?
Personalized based on this facility's data
Key Review Excerpts
“My Aunt spent two years at The Chalet Montara, and I can honestly say it was the best environment she could have possibly been in. She had dementia and had lived in a few other facilities in the area before this one, but none made her feel as comfortable, peaceful, and genuinely at home as The Chalet did.”
“They were the only facility offering a private room with a private bathroom which was huge! The staff has a very loving nature and always seemed to genuinely care about the residents.”
“Loi, the director, is very sweet and easy to communicate with. She has a real rapport with the people living at the Chalet and makes them feel at home, and is also very quick to respond to messages from family members and is great about keeping families in the loop about what's going on with their loved one.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 19, 2025Routine
The unannounced annual inspection identified two critical deficiencies. First, the facility lacks the necessary fire clearance for residents who are bedridden, presenting an immediate safety hazard. Second, multiple staff members were found to be missing required health screenings, which also poses an immediate risk to the residents' health and safety.
The facility failed to maintain a fire clearance approved by the fire department for bedridden persons. This poses an immediate health, safety, or personal rights risk to persons in care.
A portion of the staff did not have required health screenings, including TB testing. This poses an immediate health, safety, or personal rights risk to persons in care.
Dec 9, 2024ComplaintCleanReport
This report details an investigation into an allegation that the facility was in financial distress. The investigation found that the allegation was unfounded, as the administrator denied the distress claim and provided context regarding the bankruptcy filing. No deficiencies were cited in this report.
Nov 6, 2024OtherCleanReport
The unannounced case management visit was conducted to follow up on a previously reported incident involving two residents. The Licensing Program Analyst observed that both residents were pleasant and calm, and the administrator reported no further incidents. No deficiencies were cited during this inspection.
Jun 17, 2024Routine
The inspection revealed multiple deficiencies across several critical areas, including emergency preparedness, staff training documentation, resident records, and medical equipment compliance. There are multiple Type A citations, indicating immediate health and safety risks that require urgent correction. The facility must address these issues by the specified Plan of Correction due dates.
The facility failed to provide documentation proving that emergency drills were conducted quarterly for each shift. This poses an immediate health, safety, or personal rights risk to persons in care.
The facility failed to meet training requirements, specifically lacking documentation that one staff member completed required training. This poses a potential health, safety, or personal rights risk to persons in care.
One resident's admission agreement was blank and not signed by the resident and/or the responsible party. This poses a potential health, safety, or personal rights risk to persons in care.
The facility failed to maintain required personnel records, specifically lacking health screening and TB records for multiple staff members. This poses an immediate health, safety, or personal rights risk to persons in care.
The facility failed to provide physician's orders for half bedrails installed on residents' beds. This poses an immediate health, safety, or personal rights risk to persons in care.
The facility failed to ensure proper training records for medication assistance, as one caregiver/med tech's training record was expired. This poses a potential health, safety, or personal rights risk to persons in care.
Jan 18, 2024ComplaintCleanReport
This report details the findings of a complaint investigation conducted on January 18, 2024. The allegation concerning staff neglect leading to a resident's death was reviewed using hospital records and the death certificate. The department ultimately found the allegation to be UNFOUNDED.
Nov 27, 2023Follow-upCleanReport
The facility underwent an unannounced Case Management visit to amend previous reports. The Licensing Program Analyst reviewed the amended documents with the administrator and noted that no new citations were issued during this visit.
Nov 21, 2023Complaint
The investigation was conducted following a complaint regarding the recording and broadcasting of residents. The allegation was found to be substantiated, citing a violation of residents' personal rights. The facility was cited for failing to protect resident dignity by posting video footage on a public social media platform.
Residents have a right to be accorded dignity in their personal relationships with staff, residents, and other persons. This right was violated when staff videotaped residents and posted the video on a public social media platform.
Aug 2, 2023Complaint
The unannounced complaint visit on August 2, 2023, investigated a complaint regarding glucose monitoring. The primary deficiency found is that facility staff, who are not appropriately skilled professionals, were administering daily glucose finger sticks for a resident. This failure to use skilled personnel for testing constitutes a Type A immediate health risk.
Facility staff are administering glucose finger stick testing for R1, which should be completed by an appropriately skilled professional. This deficiency will be cited under case management.
Ownership & Operations
Who Operates This Facility
Jla Healthcare Services LLC
LEONARD, JEROME
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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