Jacksonville Skld Nur & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 101 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in IL · Below recommended RN staffing · $23,027 in fines
What this means for your family
This facility has a dedicated group of staff members who provide warm, compassionate care, but there is a recurring pattern of families needing to advocate aggressively for their loved ones' medical needs. When considering this facility, we strongly recommend asking for a detailed plan on how the facility communicates changes in resident health to families and how they handle urgent medical transfers, as this has been a significant point of failure for some.
Google Reviews
Google Reviews
101 reviews on Google“Jacksonville Skilled Nursing & Rehab receives polarized feedback, with many families praising the compassionate, friendly staff and clean environment, while others report serious concerns regarding medical neglect and administrative incompetence. While some visitors find the facility to be a warm, "family-like" setting, multiple reviewers have documented instances where they had to intervene to ensure their loved ones received necessary medical attention or hospital transfers. Families should be aware of these conflicting experiences, as the quality of care appears inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly, and compassionate nursing staff
- Clean and well-maintained facility
- Welcoming atmosphere for visitors
- Effective rehab therapy for some residents
Concerns
- Failure to identify or address urgent medical needs (mentioned by 6 reviewers)
- Unprofessional or dismissive administrative communication (mentioned by 4 reviewers)
- Inadequate staffing levels affecting care quality (mentioned by 3 reviewers)
- Poor discharge planning and lack of follow-up services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience for residents?
- 2With the current staffing rating being a focus area, could you walk me through how you ensure consistent, personalized attention for residents during peak hours?
- 3Some families have expressed concerns about the speed of medical follow-ups; what is your specific protocol for escalating health changes or urgent medical needs to a physician?
- 4Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one's health status and care plan changes?
- 5I see that rehab therapy is a highlight here; how do you integrate those therapy goals into the resident's daily routine and social activities?
- 6Since discharge planning is such a critical part of the recovery journey, how do you involve families in the process to ensure a smooth transition once a resident is ready to leave?
Personalized based on this facility's data
Key Review Excerpts
“Administration is money hungry and only cares about saving their skins. While our family was at the facility we had to request several times that they be sent to the ER because some of the staff was to incompetent to see there were issues.”
“The staff are always pleasant and helpful. They are kind to Ethel even when she is being difficult.”
“After her death, the funeral home discovered an IV that had been left in her leg, which should have been removed. She was rarely bathed, and when she had surgery shortly before her death, the doctor spent an hour cleaning her up, stating he had never seen anything like it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 12 complaint-triggered deficiencies, indicating families have filed reports about care problems. The most recurring issues involve accident prevention and safety hazards, pressure ulcer care, and medication management. Problems persist across multiple years, with safety hazards appearing in complaints as recently as September 2024, and a recent abuse protection violation in 2025, suggesting ongoing supervision and care quality concerns that families should carefully evaluate.
Mar 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 17, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 9, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 9, 2025Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 25, 2024
$14,203
Fine
Aug 13, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Jacksonville Skld Nur & Rehab
for profit
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 4 of 13
Ownership & Management
Owners
Crest Crjs Holdco LLC
Owner · Organization
Crest Crjs Tbd Holdco LLC
Owner (parent company) · Organization
Ecfjc Trust
Owner (parent company) · Organization
Il M Trust
Owner (parent company) · Organization
Mrs Windy City State Trust
Owner (parent company) · Organization
Tsdama Trust
Owner (parent company) · Organization
Lichtman, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit jacksonville-snr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Prairie Village Healthcare Ctr
< 1 miNursing Home · Jacksonville, IL
Arcadia Care Jacksonville
1.4 miNursing Home · Jacksonville, IL
Grove Health & Rehab Ctr, the
1.4 miNursing Home · Jacksonville, IL