Grove Health & Rehab Ctr, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Top 25% in IL · Below recommended RN staffing · Best in SUMMIT HEALTHCARE CONSULTING chain · $76,577 in fines
What this means for your family
The Grove has a strong reputation for compassionate staff and effective rehabilitation therapy, making it a potential candidate for recovery. However, given the serious reports of hygiene issues and inconsistent care, we strongly recommend unannounced visits during weekends or evenings to verify staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
63 reviews on Google“The Grove Health & Rehab Center receives a high volume of positive reviews praising the kindness and dedication of the nursing and CNA staff. However, several critical reports highlight serious concerns regarding hygiene, medication errors, and inconsistent responsiveness to patient needs. Families should weigh the frequent reports of compassionate care against specific, concerning allegations of neglect and administrative issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Positive and welcoming atmosphere
- Effective rehabilitation therapy services
- Helpful and communicative front office personnel
Concerns
- Understaffing leading to slow response times for call lights (mentioned by 2 reviewers)
- Poor hygiene, including dirty showers and infrequent linen changes (mentioned by 2 reviewers)
- Cold or poor quality food served to residents (mentioned by 2 reviewers)
- Inadequate medical care, including potential medication errors and lack of proper wound/catheter care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what is your facility's protocol for ensuring timely responses to call lights, especially during evening or weekend shifts?
- 3Could you walk me through your current process for maintaining room hygiene, specifically regarding the frequency of deep cleaning showers and changing linens?
- 4I understand that nutrition is a key part of recovery; what steps are you taking to ensure that meals are served at the proper temperature and meet the dietary preferences of residents?
- 5Given the importance of precise clinical care, what oversight measures are in place to ensure accuracy in medication administration and specialized wound or catheter care?
- 6Beyond the rehabilitation services, what kind of daily social activities or engagement programs do you offer to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“They have been so attentive and have provided individualized care and necessary services! They continue to follow up with all updates, no matter how minor.”
“My husband received excellent care and the physical and occupational therapy was top of the line. So glad we chose this facility for rehab!”
“Bed sores, not getting proper treatment. Cath care is obviously not being done. CPAP not being used, staff not putting on. Suction machine is not plugged in and across room where patient can't access.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies, with families filing 13 complaints that triggered federal inspections. The most persistent issues involve accident prevention and safety supervision, medication management, and infection control, with some problems appearing multiple times across different years. While all deficiencies show correction dates, the repeated nature of safety hazards and the high number of family complaints suggest ongoing care quality concerns that families should investigate thoroughly before choosing this facility.
Apr 2, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 26, 2026Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 20, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 29, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 29, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Sep 13, 2024
$20,885
Fine
Nov 13, 2023
$31,824
Fine
Aug 15, 2023
$23,868
Ownership & Operations
Who Operates This Facility
Grove Health & Rehab Ctr, the
for profit
Chain Affiliation
Summit Healthcare Consulting
9 facilities nationwide
Chain avg rating: 2.9/5 · Rank 4 of 9 (Best)
Ownership & Management
Owners
Sc Illinois Holdco II LLC
Owner · Organization
Apogee Tr
Owner (parent company) · Organization
Sc Illinois II Tbd Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit thegrovehc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Prairie Village Healthcare Ctr
1.2 miNursing Home · Jacksonville, IL
Arcadia Care Jacksonville
1.2 miNursing Home · Jacksonville, IL
Jacksonville Skld Nur & Rehab
1.4 miNursing Home · Jacksonville, IL