See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Arcadia Care Jacksonville

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1021 North Church Street, Jacksonville, IL 62650113 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 18 Google reviews

5
4
3
2
1
Arcadia Care Jacksonville Nursing Home in Jacksonville, IL — Street View
Street View

Watch Arcadia Care Jacksonville

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (13 vs median 11.0)
  • High staff turnover (60%)

Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Worst in ARCADIA CARE chain · $98,479 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility is undergoing renovations and has some dedicated staff, the recent surge in reports regarding theft, neglect, and poor communication is alarming. We strongly advise families to conduct unannounced visits and speak directly with current residents' families to verify if these safety and hygiene concerns have been addressed.

Google Reviews

Google Reviews

18 reviews on Google
Arcadia Care Jacksonville receives highly polarized reviews, with some families praising the staff's compassion and recent facility renovations, while others report severe neglect and safety concerns. Critical issues include allegations of theft, poor hygiene, and significant delays in medication administration. Families considering this facility should weigh the reported improvements in management against serious claims regarding patient mistreatment and understaffing.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0Activities7.0Meds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and warm nursing staff
  • Active efforts to keep families connected
  • Ongoing facility renovations
  • Effective physical therapy programs

Concerns

  • Understaffing and slow response times (mentioned by 3 reviewers)
  • Poor hygiene and lack of cleanliness (mentioned by 3 reviewers)
  • Theft of personal property (mentioned by 2 reviewers)
  • Inadequate or cold food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.32022(8)5.02023(1)1.02024(3)2.12025(7)3.02026(2)

Distribution · 21 analyzed

5
9
4
2
3
0
2
0
1
10

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility is currently undergoing renovations; how do you ensure that these updates do not disrupt the daily environment or cleanliness for the residents?
  • 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance?
  • 3I understand that maintaining a secure environment is a priority; what measures are in place to safeguard residents' personal belongings and prevent loss or theft?
  • 4Could you walk me through how the dining experience is managed, specifically regarding the temperature and quality of meals served to residents?
  • 5With medication management being a critical area of care, what oversight and verification processes do you use to ensure accuracy and safety for every resident?
  • 6I see that you make an effort to keep families connected; what does a typical day of social activities look like, and how are residents encouraged to participate?

Personalized based on this facility's data


Key Review Excerpts

Staff are caring, compassionate, and warm toward residents and visitors. They plan fun holiday activities - Xmas, Valentine's Day, etc.

Long-term resident's family · 2022★★★★

After dad went to another facility we learned that staff would yell at him for using call button. At that time he had amputated feet.

Long-term resident's family · 2024☆☆☆☆

Having a hasp and lock on a drawer will not deter thieves here. Having a lock box with a combination on it will not deter thieves here.

Family member · 2025☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.01hrs
1%
Registered nurses for medical care
Total Nursing
2.39hrs
58%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility99.1%
Worse than Avg
Here
99.1%
US
12.1%
IL
52.5%
Morgan
25.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Mixed vs Avgs
Here
97.1%
US
93.4%
IL
90.0%
Morgan
97.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
19.5%
IL
18.3%
Morgan
22.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
95.5%
IL
91.8%
Morgan
93.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
19.4%
IL
21.1%
Morgan
20.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.9%
Mixed vs Avgs
Here
16.9%
US
15.5%
IL
21.8%
Morgan
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility50.6%
Worse than Avg
Here
50.6%
US
81.8%
IL
69.0%
Morgan
83.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.6%
Worse than Avg
Here
57.6%
US
79.8%
IL
63.1%
Morgan
77.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.7%
Worse than Avg
Here
4.7%
US
1.6%
IL
2.4%
Morgan
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
5penalties
Above state avg (12.0)
8 complaint-triggered
$98,479 in fines

This facility shows concerning patterns with 8 complaint-triggered deficiencies, indicating families have filed reports about problems. Recurring issues span medication management (with ongoing medication errors), nursing staffing adequacy, accident prevention and safety hazards, and infection control. While most deficiencies are marked as corrected, the facility continues to struggle with similar problems across multiple surveys, suggesting persistent operational challenges that families should carefully evaluate before placement.

Mar 9, 2026Complaint
1
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Nov 25, 2024Routine
18
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Aug 21, 2024Complaint
3
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Mar 29, 2024Complaint
1
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Mar 27, 2024Complaint
1
0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jan 11, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Nov 25, 2024

$38,448

Payment Denial

Nov 25, 2024

1-day denial

Fine

Aug 21, 2024

$31,993

Fine

Nov 8, 2023

$14,050

Payment Denial

Nov 8, 2023

36-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arcadia Care Jacksonville

Organization Type

for profit

Chain Affiliation

Chain Name

Arcadia Care

Chain Size

22 facilities nationwide

Chain avg rating: 1.8/5 · Rank 13 of 19 (Worst)

Ownership & Management

Owners

Berkowitz, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Meystel, Yosef

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Trone, MeaganManaging Control - Governing BodyWall, DarinManaging Control - Governing BodyMcclure, MichelleOfficer / DirectorSeitler, DovidOfficer / DirectorSpector, JenniferOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call