Arcadia Care Jacksonville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
- High staff turnover (60%)
Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Worst in ARCADIA CARE chain · $98,479 in fines · Abuse citation
What this means for your family
While the facility is undergoing renovations and has some dedicated staff, the recent surge in reports regarding theft, neglect, and poor communication is alarming. We strongly advise families to conduct unannounced visits and speak directly with current residents' families to verify if these safety and hygiene concerns have been addressed.
Google Reviews
Google Reviews
18 reviews on Google“Arcadia Care Jacksonville receives highly polarized reviews, with some families praising the staff's compassion and recent facility renovations, while others report severe neglect and safety concerns. Critical issues include allegations of theft, poor hygiene, and significant delays in medication administration. Families considering this facility should weigh the reported improvements in management against serious claims regarding patient mistreatment and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and warm nursing staff
- Active efforts to keep families connected
- Ongoing facility renovations
- Effective physical therapy programs
Concerns
- Understaffing and slow response times (mentioned by 3 reviewers)
- Poor hygiene and lack of cleanliness (mentioned by 3 reviewers)
- Theft of personal property (mentioned by 2 reviewers)
- Inadequate or cold food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility is currently undergoing renovations; how do you ensure that these updates do not disrupt the daily environment or cleanliness for the residents?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 3I understand that maintaining a secure environment is a priority; what measures are in place to safeguard residents' personal belongings and prevent loss or theft?
- 4Could you walk me through how the dining experience is managed, specifically regarding the temperature and quality of meals served to residents?
- 5With medication management being a critical area of care, what oversight and verification processes do you use to ensure accuracy and safety for every resident?
- 6I see that you make an effort to keep families connected; what does a typical day of social activities look like, and how are residents encouraged to participate?
Personalized based on this facility's data
Key Review Excerpts
“Staff are caring, compassionate, and warm toward residents and visitors. They plan fun holiday activities - Xmas, Valentine's Day, etc.”
“After dad went to another facility we learned that staff would yell at him for using call button. At that time he had amputated feet.”
“Having a hasp and lock on a drawer will not deter thieves here. Having a lock box with a combination on it will not deter thieves here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 8 complaint-triggered deficiencies, indicating families have filed reports about problems. Recurring issues span medication management (with ongoing medication errors), nursing staffing adequacy, accident prevention and safety hazards, and infection control. While most deficiencies are marked as corrected, the facility continues to struggle with similar problems across multiple surveys, suggesting persistent operational challenges that families should carefully evaluate before placement.
Mar 9, 2026Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nov 25, 2024Routine18
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Aug 21, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Mar 29, 2024Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Mar 27, 2024Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Nov 25, 2024
$38,448
Payment Denial
Nov 25, 2024
1-day denial
Fine
Aug 21, 2024
$31,993
Fine
Nov 8, 2023
$14,050
Payment Denial
Nov 8, 2023
36-day denial
Ownership & Operations
Who Operates This Facility
Arcadia Care Jacksonville
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 13 of 19 (Worst)
Ownership & Management
Owners
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Prairie Village Healthcare Ctr
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Grove Health & Rehab Ctr, the
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Jacksonville Skld Nur & Rehab
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