Ivy Park at Seven Oaks
Families consistently rate this highly — reviewers highlight compassionate and caring nursing staff. Schedule a visit to confirm the fit.
based on 12 Google reviews
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What this means for your family
This facility offers a deeply compassionate environment where staff members excel at making residents feel at home. However, families must perform rigorous due diligence regarding the total monthly cost, as there have been reports of significant discrepancies between initial quotes and actual billing for care services.
Google Reviews
Google Reviews
12 reviews on Google“Families can expect a compassionate and welcoming environment where staff members are frequently praised for treating residents like family. However, prospective residents should be cautious regarding financial transparency, as one reviewer reported significant discrepancies between initial quotes and final costs for services like medication management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Welcoming and friendly administrative team
- Clean and safe facility environment
- Effective transition support for new residents
Concerns
- Lack of transparency regarding additional service costs
- Allegations of medical negligence/lack of emergency response
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often acknowledging specific staff members or family circumstances. For negative reviews, they maintain a professional tone, attempting to address specific grievances or invite further private dialogue.
Questions for Your Tour
- 1We've heard wonderful things about how welcoming and friendly the administrative team is; how do you personally help new residents and their families feel at home during those first few weeks?
- 2Since the nursing staff is so highly regarded here, could you walk us through the specific protocols in place for responding to medical emergencies during the night or on weekends?
- 3We want to make sure we have a clear picture of the monthly budget, so could you provide a detailed breakdown of which services are included in the base rate and what specific additional costs might arise?
- 4What kind of daily activities or social outings do you offer to help residents stay engaged and connected with the community?
- 5With 164 residents living here, how do you ensure that the facility maintains the high standard of cleanliness and safety that people expect from Ivy Park?
- 6How does the care team communicate with families regarding any changes in a resident's health or any recent incidents that might require our attention?
Personalized based on this facility's data
Key Review Excerpts
“Ivy Park staff made her feel welcomed and cared for from the very first visit. Their staff take a personal interest in their residents and provide loving, compassionate care.”
“Whenever I had a concern or question I received a quick response from the appropriate person/ department. No matter how busy the person was they always took the time to answer your question.”
“The staff at The Ivy Memory Care facility are absolutely Outstanding!! It's pricey, but the care is exceptional.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 16, 2025InspectionClean
The facility underwent an unannounced Case Management visit on December 16, 2025. The Licensing Program Analyst met with the Administrator and found no deficiencies during the visit. The report confirms the visit was for checking on the health and safety of the residents in care.
Dec 16, 2025OtherClean
The facility underwent an unannounced Case Management visit on December 16, 2025. The Licensing Program Analyst met with the Administrator and found no deficiencies during the visit. The report confirms the visit was for checking on the health and safety of the residents in care.
Jul 1, 2025ComplaintClean
This report details a complaint investigation conducted on 07/01/2025 regarding allegations of resident sexual assault and staff understaffing. Based on the investigation findings, the department determined that the allegations were unsubstantiated.
Jun 16, 2025ComplaintClean
This report details a complaint investigation conducted on 06/16/2025 regarding an allegation that staff yelled at a resident. Based on the investigation findings, the allegation was found to be unsubstantiated, meaning the preponderance of evidence standard was not met.
Jan 15, 2025InspectionClean
This report details an investigation into allegations of staff neglect, failure to meet diapering needs, and delayed medical attention. Based on the review of records and interviews, all allegations were found to be unsubstantiated, meaning the standard of proof was not met.
Jan 15, 2025ComplaintClean
This report details an investigation into allegations of staff neglect, failure to meet diapering needs, and delayed medical attention. Based on the review of records and interviews, all allegations were found to be unsubstantiated, meaning the standard of proof was not met.
Dec 20, 2024OtherClean
The facility underwent a case management visit on December 20, 2024, concerning a resident in care. The visit involved meeting with the Administrator/Executive Director and reviewing records. The report notes that the information provided will be reviewed, and a follow-up case management visit will be conducted if necessary.
Nov 25, 2024OtherClean
The inspection was conducted on 11/25/24 as a Case Management visit. The Licensing Program Analyst confirmed that the staff member in question was not associated with the facility, and the Personnel Record was reviewed to confirm this. No deficiencies were observed during the visit.
Ownership & Operations
Who Operates This Facility
Well Ivy 6 Tenant Llc;oakmont Management Group LLC
BRADLEY, PAMELA
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
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