Brookdale Riverwalk
Reviewer concerns include inadequate nighttime staffing and supervision (mentioned by 4 reviewers) — investigate before committing.
based on 111 Google reviews
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What this means for your family
This facility offers excellent social engagement and a clean environment for those in assisted living or memory care. However, families placing loved ones in the skilled nursing or rehab units should be extremely vigilant about nighttime staffing, hygiene, and the facility's medical response policies.
Google Reviews
Google Reviews
111 reviews on Google“Families considering Brookdale Riverwalk will find a facility with highly praised daytime staff and vibrant social activities, particularly in the memory care and assisted living wings. However, there are serious, recurring allegations regarding inadequate nighttime supervision, neglectful care in the skilled nursing unit, and a controversial policy regarding CPR that has caused significant distress to families. While many residents enjoy the dining and community atmosphere, others report significant issues with medication errors and missing personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social activities and resident programs
- Compassionate daytime nursing and caregiving staff
- Clean and well-maintained living environments
- Strong community atmosphere in memory care
Concerns
- Inadequate nighttime staffing and supervision (mentioned by 4 reviewers)
- Neglect in skilled nursing (hygiene and responsiveness) (mentioned by 3 reviewers)
- Controversial 'No CPR' policy causing distress (mentioned by 3 reviewers)
- High cost of additional care services (mentioned by 2 reviewers)
- Loss of resident personal belongings
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the social programs here; could you tell us more about the specific activities planned for the upcoming month?
- 2With the large number of residents in the community, how do you ensure that personalized attention and responsiveness are maintained during the overnight hours?
- 3Can you walk us through your protocols for medication management and how you ensure accuracy and communication with families?
- 4How does the nursing team handle hygiene care and daily personal needs for residents in the skilled nursing wing?
- 5Could you explain your facility's policy regarding CPR and how medical decisions are communicated to families during an emergency?
- 6As we look at the transition between care levels, how are the costs for additional care services structured so there are no surprises for our family?
Personalized based on this facility's data
Key Review Excerpts
“The staff really got her out and about, joining activities and she found a new zest for life.”
“The staff is open to hearing our concerns and suggestions. They are open to incorporating suggestions we might have.”
“I was left long periods of time in soiled diapers was abused by a CNA by the name of ramnik dhaliwal”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 24, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 24, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 24, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 24, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 25, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 25, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 10, 2025ComplaintClean
The investigation substantiated allegations regarding the improper disposal of resident medications and failure to dispense medications as prescribed. Two Type B deficiencies were cited concerning medication disposal procedures and the provision of necessary daily living assistance.
Aug 6, 2025ComplaintClean
This report details two separate complaint investigations conducted on August 6, 2025. In both instances, the investigation findings concluded that the allegations were either 'Unsubstantiated' or 'Unfounded.' Consequently, no deficiencies were issued for either complaint visit.
Ownership & Operations
Who Operates This Facility
Blc Glenwood-Gardens Al-Lh; Brookdale Living Comms
TOOMER, JEFFREY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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