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Reviewer concerns include inadequate nighttime staffing and supervision (mentioned by 4 reviewers) — investigate before committing.
based on 115 Google reviews
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Reviewer feedback for Brookdale Riverwalk suggests areas to investigate further. Common concerns include: inadequate nighttime staffing and supervision (mentioned by 4 reviewers), neglect in skilled nursing (hygiene and responsiveness) (mentioned by 3 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families considering Brookdale Riverwalk will find a facility with highly praised daytime staff and vibrant social activities, particularly in the memory care and assisted living wings. However, there are serious, recurring allegations regarding inadequate nighttime supervision, neglectful care in the skilled nursing unit, and a controversial policy regarding CPR that has caused significant distress to families. While many residents enjoy the dining and community atmosphere, others report significant issues with medication errors and missing personal belongings.
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Key Review Excerpts
“The staff really got her out and about, joining activities and she found a new zest for life.”
“The staff is open to hearing our concerns and suggestions. They are open to incorporating suggestions we might have.”
“I was left long periods of time in soiled diapers was abused by a CNA by the name of ramnik dhaliwal”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
The investigation substantiated allegations regarding the improper disposal of resident medications and failure to dispense medications as prescribed. Two Type B deficiencies were cited concerning medication disposal procedures and the provision of necessary daily living assistance.
This report details two separate complaint investigations conducted on August 6, 2025. In both instances, the investigation findings concluded that the allegations were either 'Unsubstantiated' or 'Unfounded.' Consequently, no deficiencies were issued for either complaint visit.
Blc Glenwood-Gardens Al-Lh; Brookdale Living Comms
TOOMER, JEFFREY
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