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Public Google reviewers rate this highly and often mention compassionate and caring staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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Public Google reviewers rate Riverstone Terrace Senior Living Memory Care highly. Reviewers highlight: compassionate and caring staff, welcoming and beautiful facility tours. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally praise the facility for its warm, compassionate staff and the high level of care provided during difficult transitions. However, recent reviews have raised serious alarms regarding cleanliness, maintenance issues like broken appliances, and concerns about inadequate staffing ratios.
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Distribution · 74 analyzed
The owner relies heavily on repetitive, templated responses for 5-star reviews, often using the exact same phrasing across multiple different reviewers. While they do respond to negative reviews, they tend to be dismissive, defensive, or use canned phrases to deflect criticism.
Personalized based on this facility's data
Key Review Excerpts
“The staff dropped what they were doing to accommodate me when I came to pick up”
“The team at Pacifica made the transition easy and could not have been more helpful. Pacifica has unbelievable staff on all levels”
“The refrigerator and freezer isn’t working, there is mold in the kitchen sink, the bathrooms are filthy, the floors are filthy, the tables are filthy”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
The visit was a case management follow-up regarding a resident who went AWOL. A deficiency was cited based on the facility's failure to maintain adequate supervision and awareness of the resident's whereabouts. This deficiency is classified as Type A due to the immediate health and safety risks posed by the incident.
The inspection was conducted unannounced as a Case Management/Health Check. The Licensing Program Analyst met with the Resident Service Director and conducted interviews and a tour of the facility. No specific deficiencies were cited in the provided report content.
The case management visit identified deficiencies related to medication recordkeeping. Specifically, documentation for medication administration was incomplete, and records for centrally stored prescription medications were not fully maintained according to regulations. Both deficiencies are classified as Type B, indicating potential, but not immediate, risk.
This report details a complaint investigation conducted on August 6, 2025. The allegations regarding staff supervision, personal care, and dietary needs were reviewed. Based on the evidence gathered, all allegations were found to be unsubstantiated.
This report details a complaint investigation conducted on August 6, 2025. The allegations regarding staff supervision, personal care, and dietary needs were reviewed. Based on the evidence gathered, all allegations were found to be unsubstantiated.
The Annual Inspection was conducted on 07/24/2025. The facility was generally observed to be clean, and basic safety measures like fire extinguishers and grab bars were noted. One deficiency was cited regarding the lack of nonskid mats in specific resident rooms.
This was a Case Management visit conducted to issue a civil penalty related to a substantiated complaint from 2018. The primary finding is a citation for violating Basic Services Care and Supervision (HSC 1569.312(a)). The facility was penalized $10,000.00 for serious bodily injury sustained by a resident due to inadequate care and supervision.
Pacifica Bakersfieldlp; Calson Care Bakersfieldllc
RICE, DOUGLAS G.
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