Riverstone Terrace Senior Living Memory Care
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
This facility has a long history of exceptional, compassionate care and a wonderful staff. However, you must investigate recent reports of cleanliness issues and staffing shortages, as these recent negative experiences suggest a potential decline in operational standards.
Google Reviews
Google Reviews
37 reviews on Google“Families generally praise the facility for its warm, compassionate staff and the high level of care provided during difficult transitions. However, recent reviews have raised serious alarms regarding cleanliness, maintenance issues like broken appliances, and concerns about inadequate staffing ratios.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Welcoming and beautiful facility tours
- Engaging resident activities
- Supportive transition for new residents
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
- Cleanliness and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for 5-star reviews, often using the exact same phrasing across multiple different reviewers. While they do respond to negative reviews, they tend to be dismissive, defensive, or use canned phrases to deflect criticism.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to families' feedback; how do you ensure that the high level of communication seen in your reviews is maintained with us as a family?
- 2We've heard great things about the engaging activities here, so could you tell us more about what a typical day looks like for the residents in the memory care wing?
- 3Since this is a smaller, intimate community, how do you ensure there is always enough staff available to provide attentive care during busy times of the day?
- 4What are your daily routines for maintaining the cleanliness and upkeep of the resident rooms and common areas to keep the facility looking its best?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for notifying the family and coordinating care?
- 6We've heard that the transition process for new residents is very supportive; what specific steps do you take during those first few weeks to help a new resident feel at home?
Personalized based on this facility's data
Key Review Excerpts
“The staff dropped what they were doing to accommodate me when I came to pick up”
“The team at Pacifica made the transition easy and could not have been more helpful. Pacifica has unbelievable staff on all levels”
“The refrigerator and freezer isn’t working, there is mold in the kitchen sink, the bathrooms are filthy, the floors are filthy, the tables are filthy”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 25, 2025OtherClean
The visit was a case management follow-up regarding a resident who went AWOL. A deficiency was cited based on the facility's failure to maintain adequate supervision and awareness of the resident's whereabouts. This deficiency is classified as Type A due to the immediate health and safety risks posed by the incident.
Oct 9, 2025OtherClean
The inspection was conducted unannounced as a Case Management/Health Check. The Licensing Program Analyst met with the Resident Service Director and conducted interviews and a tour of the facility. No specific deficiencies were cited in the provided report content.
Sep 8, 2025OtherClean
The case management visit identified deficiencies related to medication recordkeeping. Specifically, documentation for medication administration was incomplete, and records for centrally stored prescription medications were not fully maintained according to regulations. Both deficiencies are classified as Type B, indicating potential, but not immediate, risk.
Aug 6, 2025ComplaintClean
This report details a complaint investigation conducted on August 6, 2025. The allegations regarding staff supervision, personal care, and dietary needs were reviewed. Based on the evidence gathered, all allegations were found to be unsubstantiated.
Aug 6, 2025OtherClean
This report details a complaint investigation conducted on August 6, 2025. The allegations regarding staff supervision, personal care, and dietary needs were reviewed. Based on the evidence gathered, all allegations were found to be unsubstantiated.
Jul 24, 2025InspectionClean
The Annual Inspection was conducted on 07/24/2025. The facility was generally observed to be clean, and basic safety measures like fire extinguishers and grab bars were noted. One deficiency was cited regarding the lack of nonskid mats in specific resident rooms.
Mar 27, 2025OtherClean
This was a Case Management visit conducted to issue a civil penalty related to a substantiated complaint from 2018. The primary finding is a citation for violating Basic Services Care and Supervision (HSC 1569.312(a)). The facility was penalized $10,000.00 for serious bodily injury sustained by a resident due to inadequate care and supervision.
Jan 14, 2025ComplaintClean
The inspection was conducted as a Case Management visit following a complaint investigation. Two deficiencies were cited, both classified as Type A, indicating immediate health and safety risks. The primary issues relate to failure to meet criminal record clearance requirements and the presence of unassociated staff members on the premises.
Ownership & Operations
Who Operates This Facility
Pacifica Bakersfieldlp; Calson Care Bakersfieldllc
RICE, DOUGLAS G.
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit riverstoneterrace.com
Medicare data downloads
Original nursing home datasets
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