Ivy Park at Otay Ranch
Families consistently rate this highly — reviewers highlight exceptional culinary variety and quality. Schedule a visit to confirm the fit.
based on 32 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality dining and a warm, community-oriented atmosphere. The management is highly responsive to concerns, which provides significant peace of mind. While most interactions are exemplary, you should verify that the high standard of professionalism is maintained across all shifts.
Google Reviews
Google Reviews
32 reviews on Google“Ivy Park at Otay Ranch is highly regarded by families for its compassionate staff and exceptional dining experience, with many reviewers highlighting the smooth transition for new residents. While the community is praised for its beautiful, clean facilities and engaging social activities, one reviewer noted a single instance of unprofessionalism from staff.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional culinary variety and quality
- Compassionate and attentive care staff
- Engaging social and holiday activities
- Clean and luxurious modern facilities
- Professional and responsive management
Concerns
- Unprofessional staff behavior
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often acknowledging specific staff members and the emotional weight of senior care transitions. For shorter or star-only reviews, the responses shift to a generic, templated format.
Questions for Your Tour
- 1We've heard wonderful things about the culinary variety here; could you tell us more about how the dining menu is planned and if there are options for specific dietary needs?
- 2The facility looks incredibly modern and clean; how does the management team ensure the high standard of maintenance is kept throughout the building?
- 3We noticed the management is very responsive to feedback; how does the leadership team typically communicate with families regarding day-to-day care updates?
- 4What kind of social calendar and holiday celebrations do you have planned to keep residents engaged and connected with one another?
- 5In terms of medical care, what is the protocol for handling a sudden health change or a medical emergency during the overnight hours?
- 6How does the staff approach training to ensure that every team member maintains a consistently professional and compassionate demeanor with all residents?
Personalized based on this facility's data
Key Review Excerpts
“I want to let you know how incredible the food is here at Ivy Park at Otay Ranch. We have been here for 1 1/2 years and food choices are getting more diverse and surprising in the combination of flavors and smells.”
“The level of care given on a daily basis is amazing. The devotion and compassion of the Care staff and Director of Memory Care, Jael, to each resident is exactly what I was looking for”
“If any issues arise, I do not hesitate to reach out to Angie, the Executive Director, and she always responds within just minutes with a workable solution.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 16, 2026OtherClean
FACILITY EVALUATION REPORT
Apr 3, 2026OtherClean
FACILITY EVALUATION REPORT
Apr 3, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 24, 2026ComplaintClean
The complaint investigation addressed allegations that staff failed to administer medications as prescribed for two residents. The review of records and interviews found no evidence to support the allegation, concluding that both residents received medication in accordance with directives. The overall finding of the investigation was 'Unsubstantiated'.
Feb 24, 2026OtherClean
The complaint investigation addressed allegations that staff failed to administer medications as prescribed for two residents. The review of records and interviews found no evidence to support the allegation, concluding that both residents received medication in accordance with directives. The overall finding of the investigation was 'Unsubstantiated'.
Nov 14, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 7, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on 11/07/2025 regarding allegations of neglect and failure to ensure resident needs were met. Based on the review of records, the department determined that there was not a preponderance of evidence to prove the alleged violations occurred. Consequently, all allegations were deemed UNSUBSTANTIATED.
Sep 17, 2025OtherClean
The facility underwent an unannounced Case Management Visit conducted by LPA Ramon Serrano. The visit was to discuss an amended complaint report that was originally delivered on September 11, 2025. No deficiencies were cited or observed during this inspection.
Ownership & Operations
Who Operates This Facility
Otay Tenant LLC and Oakmont Management Group LLC
CALAIS ANGUIANO
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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