Ivy Park at Oakland Hills

COMPLAINT INVESTIGATION REPORT

COMPLAINT INVESTIGATION REPORT

This report details a complaint investigation regarding physical abuse/corporal punishment. The investigation found that the allegations were unsubstantiated, as records reviewed did not contain evidence of such incidents. No deficiencies were cited in this report.

This report details a complaint investigation conducted on 11/12/2025 regarding three allegations: improper treatment of pressure injuries, failure to seek medical attention, and poor repair of resident electronics. All three allegations were found to be unsubstantiated based on the evidence reviewed during the investigation.

The inspection was conducted on 10/03/2025 as a Case Management visit following a complaint. The Licensing Program Analysts delivered an amended report and met with the Executive Director. No deficiencies were cited during this visit.

The facility underwent a 1-Year Annual Required inspection on September 29, 2025. The Licensing Program Analyst observed adequate conditions across multiple areas, including resident apartments, common areas, and safety equipment. No deficiencies were cited during the visit.

This report details a complaint investigation conducted on 09/10/2025. All allegations cited in the report—including incontinence care, meal planning, housekeeping, medication administration, phone service, mail assistance, facility fees, confidentiality, laundry service, and observation of changes in condition—were found to be unsubstantiated. The facility was found to be compliant with the areas investigated.

This report details a complaint investigation conducted on 09/05/2025. The investigation reviewed allegations regarding timely notification of responsible parties and staff training requirements. Both allegations were ultimately found to be unsubstantiated based on the evidence gathered during the visit.