Excell Health Care Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy. Still worth an in-person visit.
based on 99 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive rehabilitation, as the therapy team is frequently cited as a standout strength. However, families should be proactive in verifying billing procedures and communicating with the administration, as some reviewers have experienced difficulties with billing transparency and responsiveness.
Google Reviews
Google Reviews
99 reviews on Google“Excell Health Care Center is highly regarded for its exceptional rehabilitation services and a nursing staff that many families describe as compassionate and professional. While the facility is frequently praised for its cleanliness and attentive therapy team, some families have raised serious concerns regarding billing transparency, management accountability, and occasional issues with communication from the billing department.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Consistently clean and well-maintained facility
- Compassionate and attentive nursing staff
- Professional and helpful administrative leadership
Concerns
- Billing department communication and accuracy (mentioned by 2 reviewers)
- Management accountability and conflicts of interest
- Loss of resident belongings
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members mentioned. They demonstrate a strong commitment to employee recognition and offer direct contact information to resolve grievances.
Questions for Your Tour
- 1It's wonderful to see how much leadership engages with the community here; how does the administrative team stay involved with resident and family feedback?
- 2We've heard great things about the physical therapy program; could you tell us more about how the rehabilitation process works for new residents?
- 3With such a high health inspection rating, what specific protocols do you have in place to ensure medical emergencies are handled quickly and effectively?
- 4How does the facility manage the tracking of personal items to ensure residents' belongings stay safe and organized?
- 5What does a typical day look like for residents in terms of social activities and group engagement?
- 6Could you walk us through your process for communicating billing updates or changes to family members to ensure everything stays clear and accurate?
Personalized based on this facility's data
Key Review Excerpts
“The patient was happy, alert, and clearly getting better unlike in the hospital he came from when I saw him.”
“The therapy department exceeded my expectations. Headed by Dr. Lew, Occupational Therapist Susan was exceptional in treating me after my Reverse Total Shoulder Replacement.”
“My mother was a long term resident at Excell Healthcare Center for five years. Before choosing Excell for her care, I visited five other local skilled nursing facilities. Excell was FAR superior to all the others that I checked out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple surveys, with fire safety and medication management being the most persistent concerns. Fire safety violations, including faulty smoke detection systems and sprinkler maintenance, have appeared in all three surveys spanning 2019-2024, while medication error rates and drug labeling issues have recurred twice. Though all deficiencies were reportedly corrected, the pattern of repeated fire safety violations suggests ongoing maintenance challenges that families should discuss with staff.
Nov 21, 2024Routine9
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Dec 21, 2022Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 5, 2019Routine11
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Excell Health Care Center
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 45 (Best)
Ownership & Management
Owners
Excell Post Acute LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit excellhealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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