Ivy Park at Laguna Creek

This report details a Complaint Investigation regarding an allegation of sexual abuse. The investigation, conducted on 2/3/2026, reviewed interviews and documentation related to the allegation. Ultimately, the allegation was found to be UNSUBSTANTIATED, meaning there was insufficient evidence to prove the violation occurred.

The complaint investigation substantiated allegations regarding staff practices, leading to citations for failure to adhere to admission agreement terms and for inadequate safeguarding of resident confidential records. The facility was cited under two sections, both classified as Type B deficiencies, requiring corrective action regarding documentation and record security.

The facility underwent a Case Management visit following an incident report concerning a resident found on the floor covered in feces. The analyst interviewed staff and the resident, noting that the resident did not use their call button when assistance was needed. No deficiencies were cited during this visit.

The inspection was conducted as a follow-up to a complaint investigation. The primary deficiency found relates to the resident's right to reject services, as staff allegedly required the resident's representative to secure and pay for third-party care. This finding constitutes a Type A deficiency due to the immediate risk to personal rights.

The inspection was conducted as a follow-up to a complaint investigation. The primary deficiency found relates to the resident's right to reject services, as staff allegedly required the resident's representative to secure and pay for third-party care. This finding constitutes a Type A deficiency due to the immediate risk to personal rights.

The inspection was conducted as a follow-up to a complaint investigation. The primary deficiency found relates to the resident's right to reject services, as staff allegedly required the resident's representative to secure and pay for third-party care. This finding constitutes a Type A deficiency due to the immediate risk to personal rights.

The inspection identified four deficiencies, including three Type A deficiencies which represent immediate risks to resident health and safety. These issues relate to improper wound care protocols, unsecured hazardous materials, and incorrect medication storage practices. Additionally, one Type B deficiency was noted regarding the lack of documentation for routine annual medical visits for a resident.