City Creek Post Acute
Strong Medicare quality ratings; families often praise welcoming and friendly staff. Still worth an in-person visit.
based on 7 Google reviews

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What this means for your family
This facility is excellent for its warm, welcoming atmosphere and staff who actively engage with both residents and families. However, you should specifically verify the maintenance of emergency call systems and the responsiveness of nursing staff during shifts to ensure patient safety.
Google Reviews
Google Reviews
7 reviews on Google“Families considering City Creek Post Acute will find a highly welcoming environment with staff members who are praised for being friendly, engaging, and dedicated to resident well-being. However, there is a critical concern regarding slow response times to patient needs and reports of non-functional call buttons.”
Quality Themes
Strengths
- Welcoming and friendly staff
- Engaging atmosphere for residents
- Dedicated family communication
- Coordinated community/volunteer engagement
Concerns
- Slow response times to patient needs
- Non-functional call buttons
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how friendly and welcoming the staff is here; how do you foster that sense of community among the residents?
- 2How do you ensure that call buttons are always fully functional and that staff can respond quickly to a resident's needs during the night?
- 3Could you tell us more about the different types of community and volunteer engagement programs available for the residents?
- 4What does a typical day of activities and social engagement look like for someone living here?
- 5With the focus on post-acute care, how do you manage medical emergencies or sudden changes in a resident's health status?
- 6How do you maintain consistent and proactive communication with families regarding their loved one's daily progress?
Personalized based on this facility's data
Key Review Excerpts
“I hosted a karaoke party for some of the residents with my 3 daughters, aged 4,9, and 11. We brought in our machine and used their tv as a screen. The residents had a blast, so much that even some staff came to stop by!”
“I toured this placed for my parents and was so impressed with the quality of service and the warmth this place has.”
“Poor quality of care, because they take too long to respond to the patient's needs. Someone that I know there had a call button that wasn't even working.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning issues with 10 complaint-triggered deficiencies showing families filed reports about safety hazards, pain management, and abuse response. The most recurring problems involve accident hazards and safety issues, fire safety systems, and medication management. While all deficiencies show correction dates, the pattern of repeated safety violations and family complaints, including recent issues with resident protection and dietary accommodations, suggests ongoing care quality concerns families should investigate thoroughly.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 17, 2024Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Oct 17, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Feb 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 2, 2023
$13,762
Fine
Aug 28, 2023
$8,190
Fine
Aug 14, 2023
$4,545
Fine
Jun 12, 2023
$8,469
Ownership & Operations
Who Operates This Facility
City Creek Post Acute
for profit
Chain Affiliation
Kalesta Healthcare Group
15 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 13 (Best)
Ownership & Management
Owners
Kalesta Healthcare Group, LLC
Owner · Organization
Clawson, Scott
Owner (parent company)
Williams, Ryan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit citycreekassistedliving.com
Medicare data downloads
Original nursing home datasets
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