Integrity Hc of Herrin
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 11.0)
- High staff turnover (78%)
- High RN turnover (100%)
Below average in IL · Below recommended RN staffing · Very high staff turnover · No penalties on record
What this means for your family
While some families appreciate the small, home-like environment, the reports of unsanitary conditions and inadequate staffing are significant red flags. We strongly recommend conducting an unannounced tour and specifically inspecting the cleanliness of resident rooms and the availability of staff in the hallways before making a decision.
Google Reviews
Google Reviews
14 reviews on Google“Integrity HC of Herrin receives polarized feedback, with some visitors praising the small, home-like atmosphere and friendly staff, while others report severe concerns regarding hygiene and neglect. Critical reports highlight issues with cleanliness, such as odors and unsanitary room conditions, alongside complaints about inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Small, home-like environment
- Tight-knit staff community
- Friendly and caring individual staff members
Concerns
- Poor facility hygiene and cleanliness (mentioned by 2 reviewers)
- Inadequate staffing and lack of supervision (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since many people enjoy the small, home-like atmosphere here, what specific daily activities or social gatherings help residents feel like part of a tight-knit community?
- 2What specific protocols do you have in place to ensure medication management is handled accurately and consistently for every resident?
- 3How does your team approach daily cleaning and deep-cleaning schedules to ensure the facility remains fresh and well-maintained?
- 4With the small resident capacity, how do you ensure there is always adequate supervision and staff presence available for residents throughout the day?
- 5What is the process for communicating important health updates or changes in condition to family members to ensure we are always in the loop?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting doctors and ensuring resident safety?
Personalized based on this facility's data
Key Review Excerpts
“The facility smelled of urine. My MIL’s room was a horrid sight! Bloody tissues on the floor and in the trash can. Some dark substance spilled and dried on the floor, in front of her bed.”
“Very cute, small, home-feeling here!! Caring staff. Great Adm -Anne.”
“Seems only a few care. David for one. Nurses arm. That's all. If I could go some where else I'd go. Disappointed so far.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
11
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 7 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with nursing staffing levels, resident rights violations, and pest control issues that have persisted across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated issues in critical areas like staffing and basic care suggests families should carefully evaluate current conditions.
Sep 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 25, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 1, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Sep 23, 2024Routine15
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 7, 2023Routine9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 7, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Integrity Hc of Herrin
for profit
Chain Affiliation
Integrity Healthcare Communities
5 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Shawnee Senior Living
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