Helia Healthcare of Energy
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (40 vs median 11.0)
- High staff turnover (55%)
Bottom 25% in IL · Below recommended RN staffing · Worst in HELIA HEALTHCARE chain · $82,565 in fines · Abuse citation
What this means for your family
This facility has significant, recurring issues with communication and medical oversight that should be a major red flag for any family. While some reviewers mention a strong daytime team, the consistent reports of families being left uninformed during emergencies make this a high-risk choice; we strongly recommend looking at other options with better transparency records.
Google Reviews
Google Reviews
22 reviews on Google“Helia Healthcare of Energy faces significant criticism regarding communication, discharge practices, and basic care standards. While some reviewers appreciate the daytime staff, multiple families report being left in the dark during medical emergencies and express deep frustration with administrative responsiveness and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Attentive daytime nursing staff
- Engaging resident activities
- Capable clinical team members
Concerns
- Lack of communication regarding medical incidents and discharges (mentioned by 4 reviewers)
- Poor food quality (mentioned by 2 reviewers)
- Understaffing and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the standard process for keeping families updated when a resident has a change in medical status or a discharge plan?
- 2I noticed the facility offers a variety of resident activities; could you walk me through what a typical afternoon schedule looks like for someone who enjoys socializing?
- 3How does your clinical team coordinate with families to ensure that medication management and dietary needs are being met consistently?
- 4With the current staffing levels, what steps are you taking to ensure that call lights are answered promptly and residents receive timely assistance?
- 5I appreciate that the leadership team responds to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 6What measures are currently in place to maintain the cleanliness and overall comfort of the living areas throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nurse under her care did not give her the antibiotic because he could not check his notes from his boss. 1 day later she fell and they did not contact us to let us know.”
“The facility failed to notify me for several hours after the incident occurred. In fact i was never directly notified by anyone from the facility.”
“Last weekend, NO ONE answered the Helia phone for the two days. I am not exaggerating, it was two days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has extensive compliance issues with families filing numerous complaint reports that prompted 38 deficiencies. The most recurring problems involve nursing staffing shortages, medication management errors, and resident safety hazards that persist across multiple surveys. Recent violations from late 2025 and early 2026 include serious concerns about abuse protection, resident care quality, and infection control, suggesting ongoing systemic problems that corrections have not resolved.
Apr 10, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 23, 2025Complaint18
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Federal Penalties
Payment Denial
Dec 23, 2025
11-day denial
Fine
Dec 23, 2025
$174,200
Fine
Oct 28, 2025
$15,520
Fine
May 7, 2025
$11,083
Fine
Nov 26, 2024
$36,717
Fine
Apr 15, 2024
$19,305
Payment Denial
Nov 29, 2023
14-day denial
Fine
Nov 29, 2023
$10,242
Ownership & Operations
Who Operates This Facility
Helia Healthcare of Energy
for profit
Chain Affiliation
Helia Healthcare
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 10 of 13 (Worst)
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit heliahealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Integrity Hc of Marion
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Axiom Healthcare of West Frankfort
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