Parkway Manor
Strong Medicare quality ratings; families often praise clean, well-maintained building. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
While the facility is noted for its cleanliness and some dedicated staff, the recurring reports of slow response times for basic needs and poor communication are significant red flags. If you choose this facility, ensure you have a plan for frequent family visits to monitor care and advocate for your loved one's needs, as staff availability appears inconsistent.
Google Reviews
Google Reviews
28 reviews on Google“Parkway Manor receives highly polarized feedback, with some families praising the cleanliness and friendly staff, while others report severe neglect and communication failures. Multiple reviewers highlight significant issues with slow response times for basic assistance and concerns regarding the quality of rehabilitation services. Families should be aware of the stark contrast between positive experiences in the 'Bounce Back' program and reports of poor care in other wings.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Friendly and caring individual staff members
- Effective physical and occupational therapy teams
Concerns
- Slow response times for basic assistance (toileting, hydration) (mentioned by 3 reviewers)
- Poor communication with families regarding patient status (mentioned by 2 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of timely assistance, what is your current process for ensuring residents receive prompt help with daily needs like hydration and toileting?
- 2How does your leadership team keep families updated on changes in a resident's health status or care plan to ensure we stay well-informed?
- 3I noticed the therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the day?
- 4With the current staffing levels, what measures are in place to ensure that residents receive consistent attention and care during peak times?
- 5What steps are you taking to enhance the dining experience and ensure that residents' nutritional needs and preferences are being met?
- 6How do you manage medication administration to ensure accuracy and safety for residents, especially those with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are excellent. I have witnessed true caring by the nurses, occupational and physical therapists, and especially the aides.”
“If you have experienced actual rehab before, this will not even come close. We wasted a week and got weaker and awarded ourselves a sore bottom from being wheelchair & bed bound.”
“when asked for help with a drink, calling from the toilet for help getting up, etc and having to wait for a LOOOOOONNNGG period of time is unacceptable in any facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parkway Manor has faced recurring issues across multiple surveys, with families filing complaints that led to findings related to medication management and resident rights. The facility shows persistent problems with fire safety systems, emergency preparedness, and electrical safety that have repeated across surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of recurring safety violations suggests ongoing operational challenges that families should carefully evaluate during visits.
Apr 23, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Apr 4, 2025Routine14
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 12, 2024Routine11
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nov 16, 2022Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Ownership & Operations
Who Operates This Facility
Parkway Manor
nonprofit
Chain Affiliation
Unlimited Development, INC.
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 10 (Best)
Ownership & Management
Owners
Unlimited Development, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit libertyvillageofmarion.com
Medicare data downloads
Original nursing home datasets
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