Public Google reviewers rate this highly and often mention compassionate and responsive leadership team. Schedule a visit to confirm the fit.
based on 62 Google reviews
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Public Google reviewers rate The Residence at Bala Cynwyd highly. Reviewers highlight: compassionate and responsive leadership team, professional and attentive nursing staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a highly professional and welcoming environment, with many reviewers praising the leadership team and the compassionate, attentive nursing staff. While most praise the dining as exceptional, one reviewer raised significant concerns regarding food quality and the use of certain fish varieties.
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Key Review Excerpts
“The staff, food, and amenities at The Residence at Bala Cynwyd are truly exceptional. Danielle was incredibly helpful throughout my uncle’s move-in process and made everything seamless and stress-free.”
“The interior feels more like a luxury condo building than an assisted living facility. The common areas are modern and comfortable.”
“The restaurant is exceptional - with large menu, daily specials and 3 meals provided any time between 7 and 7.”
Source: PA State Licensing Agency
Key Findings
Between 2023 and 2025, The Residence at Bala Cynwydd underwent nine inspections, resulting in 27 violations and two clean reports. Recorded findings included issues regarding food storage temperatures, documentation of medication and incident reporting, and administrative errors related to resident admissions.
An uncovered and unattended trash can was found in the secured dementia care unit kitchenette.
Poisonous materials, including cleaning products, were stored on a kitchenette counter next to food items.
Uncovered serving trays containing breakfast items were left in the hot bar in the dementia care unit kitchenette.
A resident's bedside mobility device had an opening that exceeded FDA entrapment guidelines and was observed loosely covered.
Multiple food items, including crackers, chips, ice cream, and various refrigerated goods, were found unlabeled and undated.
A resident's status change assessment for a bedside mobility device lacked specific details regarding the need, intended use, risks, and safety.
A resident's medical evaluation did not include documentation of the need for the resident to be served in a secured dementia care unit.
Staff failed to provide required supervision and assistance for a resident with cognitive impairment, leaving them unaccompanied in the van.
A resident was neglected by being left in the vehicle due to staff distraction and failure to follow prompting/cueing requirements for transfers.
A resident was left alone in the facility van for approximately three hours following a scenic drive because staff failed to ensure the resident exited the vehicle.
A resident was strapped to a wheelchair with a waistband belt, which is a prohibited procedure.
A staff person denied a resident and their designated person access to the resident's record.
A tube of toothpaste with a poison control warning was left unlocked and accessible to residents.
A direct care staff person lacked a high school diploma, GED, or active registry status.
A private duty aide strapped a resident to a wheelchair using a waistband belt.
No deficiencies are reported in this inspection record.
A ceiling tile had been removed due to water damage from a roof leak, and a bucket was used to contain the leak.
A resident's contract signature had been effaced with correction fluid.
The first aid kits in the kitchen and behind the front desk were missing thermometers.
Tupperware containers of corn and tuna in the kitchen refrigerator were labeled but not dated.
The bedside lamp in room 215 was not functional/could not be turned on.
The home failed to report an allegation of verbal and physical abuse involving two residents to the Area Agency on Aging.
The home failed to report an incident involving a resident's unwitnessed fall that resulted in multiple rib fractures.
A resident's written cognitive preadmission screening for the Secured Dementia Care Unit was not completed within the required 72-hour window prior to admission.
Medication administration information was not recorded at the time the medication was administered.
Emergency telephone numbers for the nearest hospital and fire department were not posted by the telephones in bedrooms 202 and 406.
Open bags of porcini mushrooms, spaghetti, and rice in dry food storage were undated.
The memory care freezer and walk-in freezer temperatures were both above the required 0°F.
Lcb Bala Cynwyd LLC
for profit
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