Indigo Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 232 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (63%)
- High RN turnover (62%)
Bottom 25% in FL · Below recommended RN staffing · Worst in BEDROCK HEALTHCARE chain · $67,419 in fines
What this means for your family
Indigo Manor's rehabilitation department is frequently praised for its effectiveness and professional staff, making it a potential option for short-term recovery. However, families must be extremely cautious; multiple recent reviews cite severe concerns regarding patient neglect, hygiene, and a lack of responsiveness from administration. If you choose this facility, ensure you have an advocate present daily to monitor care and medication administration.
Google Reviews
Google Reviews
232 reviews on Google“Indigo Manor presents a stark contrast in experiences, with many families praising the facility's cleanliness, professional rehab team, and friendly staff, while others report severe concerns regarding neglect, poor communication, and inadequate staffing. While some visitors describe a welcoming and well-maintained environment, multiple critical reviews highlight serious issues such as unaddressed hygiene concerns, medication errors, and difficulty reaching staff by phone. Families considering this facility should be aware of these polarized reports and perform thorough, in-person due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Professional and effective rehabilitation therapy team
- Clean, well-maintained, and modern-looking facility
- Helpful administrative staff during the admissions process
- Many dedicated and compassionate individual nurses and CNAs
Concerns
- Severe neglect and poor patient care (mentioned by 12 reviewers)
- Inadequate communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Poor food quality, cold meals, and lack of dietary options (mentioned by 5 reviewers)
- Unsanitary conditions including roaches and lack of cleaning (mentioned by 4 reviewers)
- Theft or loss of resident personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is quite large with 173 residents; what specific steps do you take to ensure consistent communication with families and timely responses to our phone calls?
- 2Given that medication management is a high priority for us, could you walk us through your current process for ensuring residents receive the correct dosages on time?
- 3We have read some concerns regarding the dining experience; what improvements are you currently making to the food quality and dietary options provided to residents?
- 4How does your team handle the security of personal belongings, and what is your process if an item happens to go missing?
- 5With the current staffing levels, how do you ensure that every resident receives consistent, personalized attention throughout the day and night?
- 6Could you share how your team maintains the cleanliness of resident rooms and common areas to ensure a consistently sanitary environment?
Personalized based on this facility's data
Key Review Excerpts
“My wife has been a guest at several Daytona Beach rehab centers and Indigo manor is by far the cleanest, brightest and best staffed of all of the others.”
“The rehab center is great, all the people down at the gym are friendly and knowledgeable. Shout out to Sara, Molly and Mike.”
“My mother was in this facility recently and my father is the only local family she has. He shared concern after concern with the nursing staff, with the business office, and social services and as a family we do not feel like they addressed an”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed four complaint reports leading to serious deficiencies including resident abuse and safety hazards, though all violations have been corrected. Indigo Manor shows recurring problems with medication management, food safety, and fire safety systems that persist across multiple surveys from 2021 to 2025, indicating ongoing operational challenges despite corrections being implemented after each inspection.
Apr 2, 2026Complaint2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 17, 2026Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 13, 2025Routine29
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 3, 2023Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Apr 13, 2023Routine17
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 9, 2021Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Mar 13, 2025
$6,380
Fine
Mar 13, 2025
$6,380
Fine
Mar 13, 2025
$9,770
Ownership & Operations
Who Operates This Facility
Indigo Manor
for profit
Chain Affiliation
Bedrock Healthcare
9 facilities nationwide
Chain avg rating: 1.3/5 · Rank 3 of 8 (Worst)
Ownership & Management
Owners
Bedrock at Daytona Holding, LLC
Owner · Organization
Mc Capital 2 LLC
Owner (parent company) · Organization
Mc Captial Trust
Owner (parent company) · Organization
Sc Capital 2 LLC
Owner (parent company) · Organization
Sc Capital Trust
Owner (parent company) · Organization
Tc Capital 2
Owner (parent company) · Organization
Tc Capital Trust
Owner (parent company) · Organization
Chopp, Martin
Owner (parent company)
Chopp, Pnina
Owner (parent company)
Chopp, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
232 reviews from families & visitors
Official Website
Visit indigomanor.com
Medicare data downloads
Original nursing home datasets
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