Coastal Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 124 Google reviews

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What this means for your family
While the facility's physical therapy department and cleanliness have received high praise in recent months, the history of neglect and poor call-light response times remains a critical concern. If you choose this facility, we strongly recommend daily visits to ensure your loved one's needs are being met and to maintain active communication with the nursing staff.
Google Reviews
Google Reviews
124 reviews on Google“Coastal Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the facility's cleanliness, festive landscaping, and effective physical therapy department. However, a significant number of families report serious concerns regarding neglect, including slow response times for call lights, poor hygiene, and communication failures with administration. Potential families should be aware that experiences appear to vary drastically depending on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Friendly and welcoming front-line staff
- Attractive, festive seasonal landscaping
Concerns
- Slow or ignored call light response times (mentioned by 6 reviewers)
- Poor hygiene and cleanliness in patient rooms (mentioned by 5 reviewers)
- Neglect regarding basic care (toileting, feeding assistance) (mentioned by 5 reviewers)
- Poor communication and unresponsiveness from administration (mentioned by 5 reviewers)
- Poor quality or inappropriate food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has beautiful seasonal landscaping; what kind of daily social or recreational activities do you offer to keep residents engaged outside of their rooms?
- 2Given the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly and that residents receive timely assistance with basic needs like toileting and feeding?
- 3How do you currently manage communication between your administrative team and family members to ensure we stay updated on our loved one's care and any changes in their health?
- 4I understand that maintaining a clean environment is a priority; could you walk me through your daily housekeeping schedule for individual patient rooms?
- 5Regarding the dining experience, how do you ensure that meals are both nutritionally appropriate and served in a way that meets the specific dietary preferences of the residents?
- 6I see that you have been active in responding to some online feedback; how do you use that input to make tangible improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“The occupational rehabilitation staff, is absolutely phenomenal! My nurse Sasha, is one of the most outstanding, efficient, caring and goes beyond limitations of her job.”
“My aunt was sent here 2 days ago for rehab, and since then she’s been denied access to a wheelchair even though she’s disabled and can’t walk... she is forced to sit in her own feces and urine until someone decides to come help her.”
“I would recommend if you have a loved one at this facility I definitely would recommend that you visit daily or often. If they know family is coming daily they treat differently.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has corrected all 18 deficiencies found across six surveys, though families have filed complaints leading to three deficiency findings. The most frequent issues involved medication management, care planning, and fire safety systems. While deficiencies span multiple years and complaint-triggered issues indicate ongoing family concerns about abuse reporting and care planning, the facility has demonstrated consistent correction of identified problems.
Sep 11, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 10, 2025Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 6, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 18, 2023Routine6
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 10, 2021Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Coastal Health and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 30
Ownership & Management
Owners
Coastal Center Operations Holdings LLC
Owner · Organization
Blue Spring Healthcare Partners LLC
Owner (parent company) · Organization
Friedman, Leopold
Owner (parent company)
Gutman, Samuel
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit coastalrehabcenter.com
Medicare data downloads
Original nursing home datasets
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