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Nursing HomeMedicaid

Indiana Veterans Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3851 N River Rd, West Lafayette, IN 47906212 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 27 Google reviews

5
4
3
2
1
Indiana Veterans Home Nursing Home in West Lafayette, IN — Street View
Street View

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What this means for your family

The Indiana Veterans Home is highly regarded for its beautiful campus and engaging social activities, making it a comfortable environment for many residents. However, families should be aware of potential administrative hurdles during the admission process and ensure they have a clear plan for medical oversight, as some reviewers have reported gaps in clinical coordination.

Google Reviews

Google Reviews

27 reviews on Google
The Indiana Veterans Home receives high praise from many families for its beautiful grounds, engaging activities like Bingo and church services, and a generally caring staff. However, recent negative reviews highlight serious concerns regarding administrative barriers to admission and issues with medical oversight and care coordination for residents.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities9.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Beautiful, scenic campus grounds
  • Engaging social activities and church services
  • Welcoming and attentive staff
  • Long-term care satisfaction

Concerns

  • Administrative barriers and difficulty with admission processes (mentioned by 2 reviewers)
  • Lack of medical oversight or timely doctor assignment (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'11(1)'15(1)'17(3)'19(4)'21(1)'23(2)'25(1)'26(2)

Distribution · 29 analyzed

5
23
4
2
3
1
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1The campus grounds look absolutely beautiful; what are some of the favorite outdoor spots for residents to enjoy the scenery?
  • 2We've heard great things about the social atmosphere here; could you tell us more about the types of engaging activities and church services available to residents?
  • 3How does the nursing team ensure that medication administration is handled accurately and consistently for every resident?
  • 4In the event of a medical change or an emergency after hours, what is the specific process for getting a doctor or medical oversight involved?
  • 5What is the best way for family members to stay in regular, clear communication with the administrative team regarding updates on our loved one?
  • 6Could you walk us through what the admission process looks like and how you help families navigate any administrative hurdles during the transition?

Personalized based on this facility's data


Key Review Excerpts

My Step-Dad stayed here, and loved it! He loved the Bingo, and church services. He said the food was good, and the "Girls" take such good care of him.

Long-term resident's family · 2017★★★★★

My Father is still a bit uneasy about the transition but he's eating good food, being cared for and

Long-term resident's family · 2017★★★★★

My husband lived there about 6 months before passing. Wonderful place and care. Beautiful grounds. Great care!

Long-term resident's family · 2021★★★★★
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.06hrs
OK
Registered nurses for medical care
Total Nursing
5.37hrs
OK
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
59%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
12.1%
IN
24.8%
Tippecanoe
19.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.0%
Better than Avg
Here
12.0%
US
19.5%
IN
23.5%
Tippecanoe
26.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
15.3%
IN
13.0%
Tippecanoe
13.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.7%
Worse than Avg
Here
19.7%
US
14.4%
IN
11.4%
Tippecanoe
11.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.5%
Better than Avg
Here
17.5%
US
19.4%
IN
23.8%
Tippecanoe
25.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.8%
Worse than Avg
Here
17.8%
US
15.5%
IN
13.6%
Tippecanoe
9.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
IN
79.0%
Tippecanoe
88.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
IN
81.5%
Tippecanoe
85.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
IN
1.3%
Tippecanoe
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.6)
9 complaint-triggered

Families have repeatedly filed complaints about accident hazards and improper use of physical restraints, indicating ongoing safety concerns that persist across multiple years. The facility struggles most with safety supervision, proper treatment delivery, and building safety systems. While most deficiencies show correction dates, the recurring pattern of similar violations suggests systemic issues that may not be fully resolved.

Dec 8, 2025Routine
3
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 8, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jun 18, 2025Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 11, 2025Complaint
1
0604Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Dec 9, 2024Routine
7
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Dec 9, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Indiana Veterans Home

Organization Type

government

Ownership & Management

Owners

State of Indiana Auditor of State

Owner · Organization

100%

Key personnel

Balzer, MandyW-2 Managing EmployeeGrow, JoyW-2 Managing EmployeeGrow, JoyOfficer / DirectorGrow, JoyManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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