See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Heritage Healthcare

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3401 Soldiers Home Rd, West Lafayette, IN 47906127 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 78 Google reviews

5
4
3
2
1
Heritage Healthcare Nursing Home in West Lafayette, IN — Street View
Street View

Watch Heritage Healthcare

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the facility is praised for its clean environment and engaging activities, there are recurring, serious reports of neglect and slow response times. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking specific questions about their protocol for call-light response and hygiene care.

Google Reviews

Google Reviews

78 reviews on Google
Heritage Healthcare receives highly polarized feedback, with many families praising the admissions process and the cleanliness of the facility, while others report severe concerns regarding patient neglect and staffing shortages. While some visitors highlight a warm, attentive environment, multiple reviewers describe significant delays in responding to call lights and poor hygiene standards. Families should be aware of the stark contrast between the positive experiences during tours and the reported challenges in daily long-term care.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities9.0Meds2.0MemoryN/AComms6.0ValueN/A

Strengths

  • Helpful and informative admissions staff
  • Clean, well-maintained facility
  • Effective physical and occupational therapy
  • Engaging activity programs

Concerns

  • Slow response times to call lights and patient requests (mentioned by 4 reviewers)
  • Poor food quality and unappealing meals (mentioned by 4 reviewers)
  • Understaffing leading to overworked employees (mentioned by 3 reviewers)
  • Hygiene issues including facility odors and lack of proper patient care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(1)'20(1)'22(3)'24(19)'26(4)

Distribution · 81 analyzed

5
63
4
2
3
2
2
1
1
13

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how clean and well-maintained the facility looks; what are your daily routines for ensuring the common areas and resident rooms stay fresh and odor-free?
  • 2We noticed your admissions team is very helpful and informative; could you walk us through how you manage medication administration to ensure everything is handled accurately?
  • 3What does a typical daily schedule look like regarding the activity programs and social engagement for the residents?
  • 4Could you tell us more about the dining experience, specifically how the menus are planned and how you ensure meals are both nutritious and appealing to everyone?
  • 5How does the nursing team manage call light responses during the night or during busier shifts to ensure no resident request goes unanswered?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and coordinating urgent care?

Personalized based on this facility's data


Key Review Excerpts

The food is awful (one star off) but is a work in progress as of Feb 2025.

Rehab patient · 2025★★★★★

I can’t say enough good things about Bonnie and Donna who provide wonderful fun activities for the residents!!! They put their all into their work!

Long-term resident's family · 2024☆☆☆☆

My 3rd time here on the rehab wing I had major back surgery my experience this time has been awful!! had to call the on call nurse because my call lite had been on for 30min with no response from staff.

Rehab patient · 2024☆☆☆☆
Source: 78 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.21hrs
OK
Registered nurses for medical care
Total Nursing
3.54hrs
86%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

4

measures

Mixed Results

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
12.1%
IN
24.8%
Tippecanoe
18.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.4%
Worse than Avg
Here
86.4%
US
93.4%
IN
93.6%
Tippecanoe
94.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.5%
Mixed vs Avgs
Here
24.5%
US
19.5%
IN
23.5%
Tippecanoe
25.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
14.4%
IN
11.4%
Tippecanoe
12.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.9%
Mixed vs Avgs
Here
20.9%
US
19.4%
IN
23.8%
Tippecanoe
25.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.8%
Mixed vs Avgs
Here
11.8%
US
15.5%
IN
13.6%
Tippecanoe
10.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.4%
Better than Avg
Here
90.4%
US
79.8%
IN
79.0%
Tippecanoe
89.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.2%
Worse than Avg
Here
77.2%
US
81.8%
IN
81.5%
Tippecanoe
87.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
IN
1.3%
Tippecanoe
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.6)
5 complaint-triggered

Heritage Healthcare shows a pattern of recurring deficiencies across multiple surveys, with families filing four complaints that triggered investigations. The facility consistently struggles with fire safety systems, food service quality, and care planning, with the same issues appearing across surveys from 2023 to 2025. While all deficiencies have correction dates, the repeated problems in critical areas like safety systems and dietary services suggest ongoing operational challenges that families should carefully consider.

Feb 18, 2026Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Aug 5, 2025Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Sep 11, 2024Complaint
1
0560Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Protect a residents' right to refuse some types of non-requested transfers within the nursing home.

Jul 12, 2024Routine
9
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jul 12, 2024Complaint
3
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 27, 2023Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Healthcare

Organization Type

government

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 136 of 194

Ownership & Management

Key personnel

Engels, ErinManaging Control - Governing BodyGentry, MarkManaging Control - Governing BodyStarkey, TylerManaging Control - Governing BodyWaite, JohnManaging Control - Governing BodyWhicker, TimothyManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call