Heritage Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 78 Google reviews

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What this means for your family
While the facility is praised for its clean environment and engaging activities, there are recurring, serious reports of neglect and slow response times. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking specific questions about their protocol for call-light response and hygiene care.
Google Reviews
Google Reviews
78 reviews on Google“Heritage Healthcare receives highly polarized feedback, with many families praising the admissions process and the cleanliness of the facility, while others report severe concerns regarding patient neglect and staffing shortages. While some visitors highlight a warm, attentive environment, multiple reviewers describe significant delays in responding to call lights and poor hygiene standards. Families should be aware of the stark contrast between the positive experiences during tours and the reported challenges in daily long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and informative admissions staff
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Engaging activity programs
Concerns
- Slow response times to call lights and patient requests (mentioned by 4 reviewers)
- Poor food quality and unappealing meals (mentioned by 4 reviewers)
- Understaffing leading to overworked employees (mentioned by 3 reviewers)
- Hygiene issues including facility odors and lack of proper patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how clean and well-maintained the facility looks; what are your daily routines for ensuring the common areas and resident rooms stay fresh and odor-free?
- 2We noticed your admissions team is very helpful and informative; could you walk us through how you manage medication administration to ensure everything is handled accurately?
- 3What does a typical daily schedule look like regarding the activity programs and social engagement for the residents?
- 4Could you tell us more about the dining experience, specifically how the menus are planned and how you ensure meals are both nutritious and appealing to everyone?
- 5How does the nursing team manage call light responses during the night or during busier shifts to ensure no resident request goes unanswered?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The food is awful (one star off) but is a work in progress as of Feb 2025.”
“I can’t say enough good things about Bonnie and Donna who provide wonderful fun activities for the residents!!! They put their all into their work!”
“My 3rd time here on the rehab wing I had major back surgery my experience this time has been awful!! had to call the on call nurse because my call lite had been on for 30min with no response from staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Healthcare shows a pattern of recurring deficiencies across multiple surveys, with families filing four complaints that triggered investigations. The facility consistently struggles with fire safety systems, food service quality, and care planning, with the same issues appearing across surveys from 2023 to 2025. While all deficiencies have correction dates, the repeated problems in critical areas like safety systems and dietary services suggest ongoing operational challenges that families should carefully consider.
Feb 18, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Aug 5, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Meet other general requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 11, 2024Complaint1
Resident Rights Deficiencies
Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Jul 12, 2024Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 12, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 27, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Heritage Healthcare
government
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 136 of 194
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit heritagehealthcarein.com
Medicare data downloads
Original nursing home datasets
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