Cumberland Pointe Health Campus
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 35 Google reviews
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What this means for your family
Cumberland Pointe Health Campus falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include exceptional staff culture with named caregivers like tiffany, kolby, brittni, and shari who develop genuine relationships with residents and families. Some reviewers note concerns about serious care quality issues during transitions and end-of-life care, including inadequate hygiene care, medication management, and lack of compassion from some nursing staff. A personal tour and conversation with current residents' families will give you the best picture of daily life here.
Google Reviews
Google Reviews
35 reviews on Google“Cumberland Pointe appears to be a genuinely caring facility with exceptional staff culture and strong family communication. Multiple detailed family reviews consistently praise the compassionate care, with residents thriving socially and health-wise. However, there are serious concerns about care quality during transitions and end-of-life situations that families should discuss upfront.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional staff culture with named caregivers like Tiffany, Kolby, Brittni, and Shari who develop genuine relationships with residents and families
- Strong family communication with daily updates and collaborative care planning, allowing family members to transition from caregiver to devoted family role
- Residents experience significant quality of life improvements - from isolation at home to active social lives with friends, activities like bingo and euchre
- High-quality food service with restaurant-like experience and multiple daily meal choices that residents genuinely enjoy
- Comprehensive activities program including exercise, bingo, music, beauty services, and special experiences like 'live a dream' airplane flights
- Excellent short-term rehab services with professional, welcoming staff and positive outcomes
Concerns
- Serious care quality issues during transitions and end-of-life care, including inadequate hygiene care, medication management, and lack of compassion from some nursing staff
- Potential understaffing issues leading to residents sitting in soiled conditions and inadequate wound care monitoring
- Poor handling of death situations with unprofessional nursing response and complete lack of bereavement follow-up with families
- Initial transition challenges with inappropriate bed sizing and adjustment periods that may be difficult for new residents
Rating Trends
Distribution · 70 analyzed
Review Pace
accelerating over 141mo
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I've heard wonderful things about staff members like Tiffany and Kolby; how do you ensure that same level of personalized, compassionate care is maintained for every resident across all shifts?
- 2Given the current staffing ratings, what specific protocols do you have in place to ensure timely assistance for residents regarding hygiene and daily comfort needs?
- 3How does your team handle the transition process for new residents to ensure that medical equipment, like bed sizing, is perfectly adjusted to their needs from day one?
- 4I understand that end-of-life care is a sensitive time; could you walk me through your facility's approach to supporting both the resident and the family during those moments, including any bereavement resources you offer?
- 5With the variety of activities like the 'live a dream' program and euchre tournaments, how do you help a new resident integrate into the social life here to ensure they feel connected rather than isolated?
- 6Regarding medication management and wound care, what oversight systems are in place to ensure consistent quality and safety, especially during transitions of care?
Personalized based on this facility's data
Key Review Excerpts
“The care received has exceeded my abilities and I've been able to spend the final time with mom as a devoted son... The culture of the staff shows, concerned for the patient, respect for all, safety for all and the well-being of all.”
“Before she came here she sat in her chair at home and stared out the window most days... After she became a resident at Cumberland, she started having three meals a day... Most importantly she has friends that she loves to visit with every day.”
“He was left in the hospital gown until Saturday night when I cleaned him up... The lack of compassion was horrible. The nurse was called from a different part of the building. She was mad and showed this in front of my daughter and I.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 32 deficiencies across recent surveys, including 6 complaint-triggered issues where families reported problems. The most recurring problems involve quality of care, medication management, and nutrition services, with some issues like care planning and electrical safety appearing repeatedly across multiple inspections. While the facility has provided correction dates for all deficiencies, the persistent nature of certain problems suggests ongoing challenges with consistent care delivery.
Jun 16, 2025Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 25, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 10, 2024Routine7
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure a qualified health professional conducts resident assessments.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Jun 10, 2024Complaint3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 7, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Cumberland Pointe Health Campus
nonprofit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 107 of 120
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit cumberlandpointehc.com
Medicare data downloads
Original nursing home datasets
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