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Nursing HomeMedicaid Top Rated

Home at Hearthstone, the

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

8028 Hamilton Avenue, Cincinnati, OH 4523196 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 43 Google reviews

5
4
3
2
1
Home at Hearthstone, the Nursing Home in Cincinnati, OH — Street View
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What this means for your family

While some families report positive experiences with rehab and activities, there are recurring, serious concerns regarding hygiene and staff responsiveness in the memory care unit. We strongly recommend scheduling unannounced visits during weekends or evenings to observe the actual level of care and staff engagement firsthand.

Google Reviews

Google Reviews

43 reviews on Google
Home at Hearthstone receives highly polarized reviews, with some families praising the facility as clean and caring, while others report severe neglect and unprofessionalism. Common criticisms include poor hygiene, unresponsive staff, and communication failures, particularly regarding the memory care unit. Prospective families should be aware of these starkly contrasting experiences and conduct a thorough, unannounced visit.

Quality Themes

Tap a score for details
Food8.0Staff4.0Clean5.0Activities9.0Meds2.0Memory3.0Comms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Engaging activities and holiday events
  • Helpful and polite reception staff
  • Professional rehab therapy team

Concerns

  • Neglect and lack of hygiene (e.g., infrequent showers) (mentioned by 3 reviewers)
  • Unprofessional and rude staff behavior (mentioned by 5 reviewers)
  • Poor communication and unresponsiveness to family needs (mentioned by 4 reviewers)
  • Missing personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'11(1)'18(2)'20(2)'22(10)'25(7)'26(5)

Distribution · 44 analyzed

5
29
4
3
3
1
2
0
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels are a priority for us, could you walk me through how you ensure consistent daily hygiene and shower schedules for residents?
  • 2I noticed the facility hosts wonderful holiday events and activities; how do you ensure residents in memory care are consistently included and engaged in these programs?
  • 3What specific protocols do you have in place to ensure that personal belongings are tracked and kept secure during a resident's stay?
  • 4How do you facilitate communication between your nursing team and family members to ensure we are kept informed about any changes in care or medication management?
  • 5Could you describe the process for handling medical emergencies or urgent health concerns during evening and weekend hours?
  • 6We value a professional environment; what steps is the leadership team taking to foster a supportive and responsive culture among the staff members who interact with families daily?

Personalized based on this facility's data


Key Review Excerpts

I was on a FaceTime call with my mother when another older lady fell and it took them 20 minutes to even help her after my mom was yelling for them to help.

Memory care family member · 2022☆☆☆☆

The facility had, and it was absolutely amazing. They went all out and I am looking forward to next year to see what they do.

Rehab patient's family · 2024★★★★★

Upon entering, I noticed staff members huddled together and not attentive to the residents. The resident I visited was in a dark room, and his care needs were not being met, including an unclean condition and an unpleasant odor.

Visitor/Home health aide · 2025☆☆☆☆
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility51.7%
Worse than Avg
Here
51.7%
US
12.1%
OH
28.2%
Hamilton
37.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
19.4%
OH
21.6%
Hamilton
19.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
15.3%
OH
6.9%
Hamilton
6.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
14.4%
OH
5.8%
Hamilton
4.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
OH
92.6%
Hamilton
89.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.8%
Worse than Avg
Here
87.8%
US
95.5%
OH
94.5%
Hamilton
93.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.2%
Better than Avg
Here
88.2%
US
81.8%
OH
78.4%
Hamilton
67.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.1%
Mixed vs Avgs
Here
66.1%
US
79.7%
OH
75.6%
Hamilton
61.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (10.1)
2 complaint-triggered

This facility shows concerning patterns with 43 deficiencies across multiple surveys, including some triggered by family complaints. The main problem areas are fire safety and emergency systems, medication management, and care planning. Recurring issues include fire alarm maintenance, sprinkler system problems, and pharmacy oversight appearing across different years from 2019-2024. While the facility reports correcting each deficiency, the repeated safety violations and complaint history suggest ongoing operational challenges that families should investigate thoroughly during visits.

Dec 17, 2025Complaint
1
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jul 25, 2024Routine
8
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0344Potential for harm · PatternCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 16, 2023Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Feb 3, 2022Routine
22
0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Mar 28, 2019Routine
11
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Home at Hearthstone, the

Organization Type

for profit

Chain Affiliation

Chain Name

Foundations Health Solutions

Chain Size

63 facilities nationwide

Chain avg rating: 4.0/5 · Rank 9 of 60 (Best)

Ownership & Management

Key personnel

Colleran, BrianOfficer / DirectorColleran, BrianOfficer / DirectorKrystowski, JohnOfficer / DirectorFoundations Health Solutions, LLCManagerColleran, BrianManager
Source: Medicare provider data

Contact

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References & Resources

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