Holly Hall
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 101 Google reviews
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What this means for your family
This facility is excellent for rehabilitation and navigating the admissions process thanks to their highly skilled administrative team. However, if your loved one requires skilled nursing, you must closely monitor staffing levels and hygiene, as multiple families have reported serious neglect in the health wing.
Google Reviews
Google Reviews
101 reviews on Google“Holly Hall offers a beautiful, well-maintained campus with highly praised admissions and rehabilitation staff. However, families should be extremely cautious regarding the skilled nursing wing, as multiple reviewers report severe understaffing, neglect, and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Professional admissions and intake coordination
- Beautifully maintained campus and grounds
- Effective rehabilitation and physical therapy services
- Friendly and helpful administrative staff
Concerns
- Severe understaffing in the health/skilled nursing wing (mentioned by 4 reviewers)
- Neglect regarding hygiene and patient turning (mentioned by 3 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
- Lack of communication/language assistance for non-English speakers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how beautiful the campus and grounds are; what are some of the favorite outdoor spaces for residents to enjoy?
- 2With the great feedback regarding your rehabilitation and physical therapy services, how do you tailor therapy plans to meet an individual's specific mobility goals?
- 3How does the nursing team manage regular care routines, such as hygiene and repositioning, to ensure every resident stays comfortable and well-cared for?
- 4Could you tell us more about how the nursing staff is structured to ensure there is always enough support available for residents during the night or on weekends?
- 5What is the process for communicating important medical updates or changes in care to family members, especially if there are any language preferences we should be aware of?
- 6How do you ensure that meals are not only nutritious but also served at the right temperature and consistent quality for everyone?
Personalized based on this facility's data
Key Review Excerpts
“Reina Gonzalez, the Admissions Coordinator, is a true God sent guardian angel. She went above and beyond to help my mom and I ensure she got her care needs met.”
“The nurses, CNAs, physical and occupational therapists, housekeeping, kitchen and administrative staff were wonderful and they all worked together to make his stay so beneficial”
“I can only speak to the health wing, where my father was for about a month. Facility is woefully understaffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
7
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holly Hall has a concerning pattern with 11 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility shows recurring problems with daily care assistance, medication management, and food safety across multiple surveys. While all deficiencies report correction dates, the repeated nature of issues in these core care areas warrants careful evaluation during your visit.
Oct 7, 2025Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Keep signed and dated reports of x-rays and other diagnostic services in the residents record.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Oct 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 29, 2024Routine1
Smoke Deficiencies
Provide properly protected cooking facilities.
Jun 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Apr 3, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 8, 2023Routine1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Holly Hall
nonprofit
CHRISTOPHER JOHNSON
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit hollyhall.org
Medicare data downloads
Original nursing home datasets
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